Manager Home Technology at MTN Zambia

Job Description

We at MTN Zambia are a purpose and value-led organization.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Title: Manager Home Technology
Under the supervision of the Senior Manager Home, below are the Key Job Responsibilities;

Lead the formulation and execution of the Opco Home Technology strategy across network deployment, field operations, and in-home managed services, in alignment with Group and market priorities;
Develop a forward-looking technology roadmap that ensures capacity scalability, service innovation, and long-term infrastructure resilience;
Oversee FTTH and FWA rollout plans, ensuring geographic expansion is technically viable, commercially prioritized, and operationally feasible;
Implement streamlined, digital-first processes for device provisioning, asset tracking, and reverse logistics, enabling faster activations and efficient inventory management;
Foster cross-functional collaboration with commercial, regulatory, and support teams, ensuring seamless execution of bundled propositions and product innovation;
Embed operational excellence through rigorous performance, quality, and security standards across all technology touchpoints, from network to customer premises;
Drive proactive risk management and compliance initiatives, safeguarding network integrity, data privacy, and adherence to health, safety, and environmental requirements;
Provide strategic guidance to Field Deployment & Maintenance teams, ensuring high-performance execution in service activation, fault resolution, and SLA adherence, while driving operational consistency across regions;
Oversee the full execution of FTTH rollout and reverse logistics operations, ensuring quality network expansion, efficient device provisioning, and robust recovery processes aligned with cost and service benchmarks;
Ensure technical readiness and timely service provisioning through effective system integration, process automation, and streamlined inter-team workflows for zero-touch service delivery;
Track and govern key operational KPIs—including network uptime, fault restoration time, device performance, and NPS, while using data insights to pre-empt service issues and improve field performance;
Champion digital tool adoption across the home technology function, including field service applications, rollout monitoring, and remote diagnostic tools, to enhance operational agility and responsiveness;
Drive continuous improvement programs focused on service availability, installation quality, field productivity, and customer onboarding efficiency to support business scalability and service excellence;
Collaborate with Home Commercial and Customer Operations teams to ensure infrastructure readiness and technical support for new product launches, bundle rollouts, and cross-functional initiatives;
Manage home technology budgets in coordination with Finance, ensuring optimized CAPEX/OPEX utilization, cost control, and effective vendor performance management;
Serve as the key liaison with Group Technology and strategic partners, ensuring timely localization, testing, and rollout of firmware updates, platform enhancements, and system integrations;
Enforce compliance with local regulatory, safety, and security requirements across all field and in-home service operations, maintaining high standards of operational integrity;
Lead capacity-building programs including field technician training, SOP rollout, and knowledge toolkit deployment to ensure standardized delivery and continuous upskilling across teams;
Establish robust governance and reporting mechanisms to monitor progress, escalate issues, and enforce accountability across field operations, managed services, and logistics streams;
Conduct regular status meetings, providing updates to stakeholders and address any concerns;
Provide input in strategic meetings when required;
Offer input for proposals related to changes in initiatives, policies, or procedures that could impact home technology delivery or service standards;
Manage and resolve escalations that have an impact on critical path of service delivery;
Escalate issues that will result in significant delays, scope changes, employee/customer or cost impact if not resolved;
Provide input into all projects initiated;
Identify and document key risks, issues and dependencies and set mitigation actions;
Prepare documentation required for sign-off / making decisions regarding tactical changes;
Monitor performance against agreed KPIs and their compliance to SLAs and reverse SLAs;
Ensure execution in alignment with divisional strategy;
Monitor performance of home technology services and adjust strategy and actions to deliver targets
Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization;
Report on an ad hoc basis on specific projects, as required;
Any other responsibilities or tasks as maybe assigned by management.

Candidate Requirements

Grade 12 Certificate with 5 credits or better of which English and Mathematics are a must;
Minimum of a 4-year tertiary qualification in Telecommunications, Computer Science, Electronics, or a related field which are ZAQA certified;
A minimum of 5-8 years of relevant work experience in broadband technologies (FTTH/FWA), network rollout, or home technology operations or related field, preferably with at least 4-5 years of leadership experience within telecommunications industry;
Proven leadership in managing large-scale, end-to-end broadband projects, including network planning, infrastructure deployment, field execution, and post-activation optimization;
Strong experience in managing multi-disciplinary teams across field operations, rollout execution, logistics, and managed services;
Hands-on experience with FTTH/FWA deployments, including planning, field execution, and quality assurance;
Strong familiarity with managed services ecosystems, including in-home Wi-Fi, remote CPE control, and customer-facing platforms.

To apply, please email your cover letter, CV, and copies of your qualifications to [email protected]. Ensure the subject line includes the title of the position you are applying for.

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

• Lead with Care

• Can-do with Integrity

• Collaborate with Agility

• Serve with Respect

• Act with Inclusion

Hand delivered applications will not be accepted. The closing date for accepting applications is August14, 2025.

Note: that only shortlisted candidates will be contacted.