Job Details

Job Description

The Zambia Tourism Agency (ZTA) is a Statutory Body established under the Tourism and Hospitality Act No. 13 of 2015. The Act mandates the Zambia Tourism Agency to effectively market and promote Zambia as a tourism and travel destination of choice and to regulate the tourism industry.

VACANCIES

The Zambia Tourism Agency wishes to invite suitably qualified and experienced Zambian nationals to fill the following vacant positions:

MANAGER-QUALITY ASSURANCE

Reporting to the Chief Standards Officer, the Manager – Quality Assurance will be responsible to coordinate and supervise the development and review of minimum requirements, Tourism and Hospitality Standards in order to make Zambia a more competitive destination.

Principle Accountabilities:

• Coordinates periodically the development and review of minimum requirements, Tourism and Hospitality Standards in order to ensure compliance and competitiveness in the industry.
• Conducts regularly the inspections of tourism enterprises in order to ensure compliance to standards and requirements.
• Undertakes periodically the classification and grading of accommodation establishments in order to ensure uniformity within each category and cater for different segments in the market.
• Undertakes regularly the development, maintenance and publishing of tourism enterprises register in order to facilitate efficient storage and retrieval of information.
• Undertakes regularly tourism standards capacity building programmes in order to ensure adherence to standards.
• Coordinates effectively the implementation of performance management in order to monitor, evaluate and enhance performance.
• Coordinates effectively management of human, financial and other resources in order to facilitate achievement of set objectives.

Qualifications, Experience and Personal attributes:

• Full Grade 12 School Certificate.
• Degree in Tourism and Hospitality Management or equivalent.
• 6 years’ relevant work experience with 2 years at management level.
• Able to write technical and analytical reports.
• Computer literate.
• Interpersonal skills.

Method of Application

Should you closely fit the above requirements and are interested in the position, send your application and detailed CV (clearly stating in the e-mail subject line the POSITION you are applying for) to: [email protected] . NOTE: Physical applications will not be considered. Deadline for receiving applications is 16th August 2024.