Job Details

Job Description

Job Title: Marketing Assistant
Location: Lusaka
Type: Full-Time
Reports To: Group Marketing Manager
Application Email: [email protected]

Job Overview:

We are looking for a highly organized, customer-focused, and creative Marketing Assistant to join our team in Lusaka. This full-time role blends customer service, administrative support, marketing coordination, and graphic design duties. The ideal candidate should have hands-on experience with Adobe Photoshop and Canva, strong communication skills, and a genuine passion for enhancing customer experiences and delivering engaging marketing materials.

Key Responsibilities:

1. Direct Customer Interaction & Support

• Respond to customer inquiries across multiple channels, including phone, email, social media, and walk-ins.

• Address customer complaints and queries promptly and professionally, ensuring satisfaction.

• Document customer interactions and feedback in the CRM system to help track trends and improve service quality.

2. Sales & Lead Generation

• Identify opportunities to upsell and cross-sell products and services during interactions.

• Forward qualified leads to the sales team with adequate background and context.

• Maintain communication with potential leads, nurturing relationships and sharing relevant information.

3. Customer Feedback & Reporting

• Collect and organize feedback related to marketing initiatives and general customer experience.

• Generate basic reports on feedback and campaign performance from a customer perspective.

• Monitor recurring customer queries to help identify market needs and trends.

4. Marketing & Administrative Support

• Collaborate with the marketing and sales teams to support ongoing campaigns and activations.

• Assist in the coordination of customer-facing marketing events and promotional initiatives.

• Prepare marketing presentations, team meeting agendas, and detailed minutes.

• Schedule social media posts using tools like Meta Business Suite, Hootsuite, or Buffer.

• Manage incoming and outgoing correspondence related to marketing and customer communications.

• Organize and maintain marketing documents and records in both physical and digital formats.

5. Graphic Design Duties

• Create visual content such as flyers, banners, social media posts, and presentations using Adobe Photoshop and Canva.

• Ensure all visuals follow brand guidelines.

• Repurpose content across digital and print platforms.

• Support the visual ideation and rollout of campaigns.

6. Additional Responsibilities

• Stay updated on products, customer service standards, and marketing trends.

• Perform other related tasks as assigned by the Marketing Manager.

Required Qualifications:

• 1–3 years’ experience in a customer service or marketing role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and professional demeanor.

• High attention to detail and ability to multitask.

• Proficient in Microsoft Office Suite.

• Experience using CRM systems and managing social media channels.

• Skilled with Adobe Photoshop and Canva (portfolio is an advantage).

• Diploma or Degree in Marketing, Business, Communications, or related field preferred.

How to Apply:
Send your CV and any design samples or portfolio items to: [email protected]

Closing Date: 31/05/25