Job Details

Job Description

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Job Summary

It is a critical role in COOs function in commercial Operations.
To deliver performance excellence through working as part of a team which undertakes a wide range of MI reporting as per SLA.

• Prepare daily SLA or payments report.
• Prepare weekly Credit Reference Bureau (CRB) returns.
• Prepare Monthly Bank Of Zambia (BOZ) returns.
• Uploading regulatory returns (CRB & BOZ) on the portal.
• Prepare Monthly payments returns report.
• Reconcile BOZ unpaid collections account.
• Consolidate monthly settlement reports.
• Daily resolving of queries relating to DDACC payments
• Actioning of recall of funds from/to other banks.
• Prepare Monthly CMC, Manual Payments and MBR reports.
• Plus any other duties that may be provided by Line Manager from time to time.

Job Description

Accountability:  Achieving Business Performance: – (40%)

Outputs:

• Receive monthly MIs from respective teams for consolidation and analysis before submission to the COO directives.
• Receive/send recall of funds requests to and from other banks
• Submit monthly BOZ returns MI
• Submit weekly CRB report MI
• Prepare the monthly business review (MBR) report
• Prepare monthly CMC report.

Accountability: Business Direction (30%)

Outputs:

• Answer queries relating to DDACC payments.
• Provide weekly and monthly MIs to the COOs directives.
• Keep a record of all CRB and prepare BOZ MI of unpaid cheques and DDACCS at the end of each month and submit to regulators.
• Share the list of both Unpaid DDACCs and Cheques with RMs and compliance in order for them to confirm/validate the list.
• Action all recall of funds requests as per SLA to and from other banks
• Prepare weekly CRB MI that is uploaded on CRB site every week.
• Prepare monthly BOZ returns that is uploaded on the BOZ portal

Accountability:  Risk, Governance and Regulatory (20%)

Outputs:

• Ensure that you thoroughly ensure that all BOZ Unpaids and CRB reports are in check and done within stipulated time by the regulator to avoid penalties.
• Conduct snap checks as assigned by the Team manager
• Investigate and resolve queries relating to unpaid items identified by Reconciliation team.
• Understand risks and controls of domestic payments roles, including circulars and compliance policies.
• Actively participate in team events and morning hurdles

Accountability: Leadership:- (10%)

Outputs:

• Lead, inspire and coach a team of  professionals, creating succession to key roles
• Live Group behaviours and inspire others in working together to achieve the strategic vision
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)