Job Details

Job purpose

Responsible for setting up and accelerating growth of an active Micro Merchant banking network in the assigned region. Responsible for vendor management, setting of vendor KPIs and monitoring vendor performance. Accountable for all related financial and service KPI’s.

Job responsibilities

• Recruit micro-Merchants in line with the required monthly targets
• Execute micro-Merchant onboarding strategy
• Deployment of Micro Merchants
• Drive visibility of the channel (Micro Merchants) outlets in the area
• Sensitize the Micro Merchants on commission structure and payment dates/time
• Ensure correct KYC is completed and submitted for onboarding purposes
• Increase numeric Micro Merchant distribution in a given region
• Conduct quarterly market sizing and providing initiatives to stay ahead of market
• Responsible for driving regional revenue performance of the Micro Merchant Channel
• Manage end to end customer communication
• Build and enhance positive working relationships with external and internal stakeholders
• Drive Micro Merchant reward programs in the region
• Ensure Micro Merchants receive all relevant training
• Ensure Micro Merchants have a better experience by placing them on bank platforms e.g. mobile banking
• Performing merchant reconciliation with merchants when queries arise
• Ensuring Region Active rate of channel is attained on a weekly basis.
• Analyzing the inactive report to improve operational efficiency
• Training of TDRs
• Assigning Micro Merchants to the TDR territories
• Resolving TDR queries
• TDR Performance monitoring
• Manage Devices allocated in the area for accountability and effective utilization
• Implementation and closure of Audit findings
• Implementation and closure of regulatory inspections findings
• To report the RCSA (Risk Register) on a monthly basis and ensure implementation of controls against open risks
• To report risk events within 24 hours to 3 days of occurrence and ensure closure of open action plans.

Internal & External Contact

External:

• Local regulators on statutory matters Internal:
• All Business

Education: Degree in a relevant field

Minimum experience: at least 3 years banking experience

·   Understanding of agency banking models  and regulatory requirements.

·   Understanding of relevant legislation eg kyc, anti – money laundering, banking code.

• Demonstrated complaint handling and skills certifications

Competencies:

• Delighting customers
• Networking/liaison
• Persuading and selling
• Drive for results
• Self-starter
• Teamwork
• Customer service orientation
• Analysis
• Monitoring
• Problem solving
• Conceptual thinking
• Verbal and written communication