Multiple Positions at Chambeshi Water Supply and Sanitation Company

Job Description

WATER SUPPLY AND SANITATION COMPANY LIMITED

JOB OPPORTUNITIES

Chambeshi Water Supply and Sanitation Company Limited (ChWSSC), is the Utility Company based in Northern and Muchinga Provinces of Zambia providing water and sanitation services under the provision of the Water and Sanitation Act No. 28 of 1997.
The vision of the Company is be “National Best in Water Supply and Sanitation Services” and whose mission is to “Sustainably provide quality Water Supply and Sanitation Services to the satisfaction of the customer while embracing innovation and stakeholder support”

To achieve the vision, the company endeavors to ensure that it has the adequate staff with the right qualifications and skills.

The Company now invites applications from suitably qualified Zambians to fill the following vacancy:

1. PROJECTS ENGINEER- INFRASTRUCTURE PLANNING AND DEVELOPMENT-SALARY GRADE CMS -3 (01)

PURPOSE OF THE JOB:

To coordinate the planning, design and implementation of activities of consultants and monitor scheduling of activities for contractors to ensure value for money for ChWSSC.

MAIN DUTIES & RESPONSIBILITIES

Plan and design for water supply and sanitation infrastructure development
Prepare project proposals for possible financing of water supply and sanitation infrastructure development.
Prepare bankable documents for possible financing by cooperating partners in line with water supply and sanitation investment master plans.
Offer technical support to project implementation, maintenance and operation teams to ensure efficiency in the delivery of water and sanitation services.
Review feasibility studies reports, designs reports and tender documents for all contracted works and other projects being done by private developers.
Develop standards and specifications for water supply and sanitation infrastructure design and construction.
Undertake and agree to performance targets and conduct appraisal for all staff under his/ her supervision.
Coordinate consultative process with GRZ, NGO’s and Cooperating partners in line with the financing/project agreements between the IFI’s and GRZ/CHWSC.
Plan and execute key project management meetings and liaison with stakeholders.
Prepare and handle key negotiation, dispute resolution meetings related to the project with consultants and contractors
Prepare monthly and quarterly progress reports as required by CHWSC Management and funding institutions.

QUALIFICATIONS AND EXPERIENCE

Grade 12 (Form V) School Certificate including Math & English.
Bachelor’s degree in Civil Engineering, Project Management or Municipal Infrastructure or its equivalent from a recognized University/Institution.
Member of the Engineering Institute of Zambia (EIZ).
A minimum of 5 years post qualification experience.
Registered with the Engineering Regulatory Board (EngRB).
In possession of a Clean Driver’s license.

2. ASSISTANT PROJECT ENGINEER- INFRASTRUCTURE PLANNING AND DEVELOPMENT-SALARY GRADE CMS-4 (01)

PURPOSE OF THE JOB

Plans and designs Water Supply and Sanitation and other support Infrastructure in Line with Company’s Development Plan. Prepare detail drawings for proposed and completed Projects.

DUTIES AND RESPONSIBILITIES

Designs and Prepares Final Engineering Working Drawings in Accordance with Engineering Standards and Agreed Targets for Proposed and
Infrastructure Development and Rehabilitation Projects.
Carries Out Frequent Site Inspections During Project Implementation to
Ensure Compliance to Design Drawings and Bill Items.
Amends Working Drawings to Suit as Built at Completion of All In-House Construction Projects
Prepares and Quantifies Detailed Chronological Lists of Project Activities and Estimates the Costs for Implementing All In-House Construction Projects.
Prepare Monthly and Quarterly Progress Reports as Required by CHWSC Management and Funding Institutions.

QUALIFICATIONS AND EXPERIENCE

Grade 12 (Form V) School Certificate including Math & English.
Bachelor’s Degree in civil Engineering, Project Management or Municipal Infrastructure or its equivalent from a recognized University/Institution.
Member of the Engineering Institute of Zambia (EIZ).
A minimum of 3 years post qualification experience.
Registered with the Engineering Regulatory Board (EngRB).
In possession of a Clean Driver’s license.

3. REVENUE ACCOUNTANT-SALARY GRADE CMS 4

PURPOSE OF THE JOB
To account for all revenue and receivables including miscellaneous income.

DUTIES AND RESPONSIBILITIES

Accounts for revenue and trade receivables by reconciling the amounts between billing and accounting systems.
Computes and reconciles monthly NWASCO Water and Sanitation fees.
Accounts for non- trade receivables by invoicing and receipting of payments including reconciliation of respective ledger accounts.
Reconciles Staff debtors on a monthly basis.
Accounts for provisions, for doubtful debts and bad debts write offs.
Collects, records RD cheques as well as raises adjustments in adjustments book and submits to the Customer Services Officer.
Operates as an agent for Bank accounts for effective communication and risk control.
Monitors usage of manual receipt books to prevent fraud.
Receipts and reconciles miscellaneous income.
Ensures manual receipts are updated in the billing system on daily basis.
Reconciles and maintains cash office imprest.
Updates billing adjustments in the accounting system.
Updates Capital Contribution, amortizes and reconciles for complete and accuracy of records.

QUALIFICATIONS AND EXPERIENCE

Grade 12 (Form V) School Certificate including Math & English.
Degree in Accountancy with Professional Accounting Qualification such as CA-Zambia, Full ACCA or CIMA
A minimum of 4 years post qualification experience.
Paid up member of ZICA
In possession of a Clean Driver’s license

4. DISTRICT MANAGERS-SALARY GRADE CMS 4 (04)

PURPOSE OF THE JOB

To plan, coordinate and manage operations at the district in the provision of quality water and sanitation services, commercial services including customer relations so as to contribute to financial viability and service delivery.

DUTIES AND RESPONSIBILITIES:

The successful candidate is expected to do the following duties:

Plans the daily, weekly and monthly production schedules to ensure supply of quality water and sewerage services at the district.
Ensures adequate water and sewerage service delivery to customers as per service level guarantee.
Plans, monitors and controls district operations and water production against set targets.
Ensures that maintenance and repairs are carried on all plant, machinery and vehicles according to maintenance schedules in order to minimize interruptions to operations.
Prepares and monitors the district budgets so as to operate within approved parameters.
Ensures correct metering, billing and revenue collection is carried out as planned in order to achieve or exceed district set targets. Supervises, trains, coaches and disciplines subordinates.
Enhances business in the district by maintaining collection efficiency above 100%.
Maintains good industrial relations with the workers, customers and stakeholders.
To represent the Company in all stakeholder meetings at district level.
Prepare and submit required district reports on time.

QUALIFICATIONS AND EXPERIENCE

Grade 12 (Form V) School Certificate including Math & English.
Degree in any Engineering field or a Business-related degree with practical experience in an engineering industry or company.
A minimum of 3 years post qualification experience.
Member of the Engineering Institute of Zambia (EIZ) or Field of Qualification.
Registered with the Engineering Regulatory Board (EngRB).
In possession of a Clean Driver’s license.

OTHER ATTRIBUTES

Must be self-motivated, analytical and fluent in English languages both written and oral.
Applicants must be willing to work in any District where the ChWSSC operates.
Must be computer literate and proficient in Microsoft Word, Excel and Auto Card.

5. ICT OFFICER-SYSTEM DEVELOPMENT-SALARY GRADE CMS-4 (01)

JOB PURPOSE:

To manage databases and provide support services to end users.

MAIN DUTIES AND RESPONSIBILITIES

To ensure that all applications that are of relevance to system users are configured and running seamlessly and work closely with the online and offline branches to provide end-user support and issue resolution.
Perform periodic security audits and system or network vulnerability assessments.
To secure all installed systems by developing system access, monitoring, control and evaluation. Implementing and testing disaster recovery and perform regular and on-demand system backups and recoveries on all Servers.
Assist to manage & troubleshoot networks, intranet & internet connectivity throughout the organization.
To perform a wide range of system administration duties on the Windows Server Domain controller and other servers including install, debug, maintain, upgrade, and general support.
Interface with vendors for procurement & maintenance of all IT infrastructures.
To assist in the organization in inventory management of all hardware and software resources and actively participate in hardware maintenance schedules.
To create and maintain documentation for all processes and procedures in the systems administration section.
Assist to develop and maintain the corporate website.
Detection of cyber crime
To provide and recommend system technologies to support business requirements and any other advice as necessary
Provide support in Disaster Recovery Sites
Prepare accurate routine reports required by the supervisor on a monthly basis.

QUALIFICATIONS AND EXPERIENCE

Grade 12 (Form V) School Certificate including Math & English.
Degree in Computer science, Information Technology or equivalent from a recognized university/institution.
Specialized in programming is added advantage
Paid up Member of ICTAZ
3 years’ experience in Systems Administration or related.

6. PUBLIC RELATIONS OFFICER-SALARY GRADE CMS-4

PURPOSE OF THE JOB

To plan and manage the company’s public relations function in order to raise the profile of the company through planned and sustained activities emphasizing the positive aspects of the organization and thereby gain public understanding and acceptance.

DUTIES & RESPONSIBILITIES

Develop and ensure that the service charter (communication the service charter) is implemented.
Review and implement the Communication strategy
Develop and implement a comprehensive public awareness campaign to enhance support and participation in the company’s programmes
Provide input into the development of the directorate strategy and directorate annual work plan
Provide input into the Unit’s budget to facilitate acquisition and allocation of resources
Recommend reviews and ensure implementation of the unit’s policies and procedures
Develop, monitor and control the related departmental budget to support current and future business objectives.
Prepare news releases, newsletters, speeches, documentary scripts, promotional and public awareness campaign materials, institutional advertisements in order to keep internal and external publics informed.
Edits special publications (brochures, leaflets, flyers, newsletters) and other communications directed to internal and external publics.
Contacts news media, freelance journalists, institutional and professional publications with the intent of getting them to publish news or features about or originated by the organization. Responding to media requests for information or spokespersons.
Arrange and manage press conferences, trade shows, annual/anniversary celebrations, awards to ensure effective company participation in public events.
Organize and management public and stakeholders’ platforms to discuss various subjects pertaining to the company operations, plans and challenges among others.
Create communications using multimedia knowledge and skills, including photography, layout for brochures, leaflets, calendars, institutional advertisements, recording and editing of audio and video tapes and preparation of audio-visual presentations to ensure quality productions
Gathers intelligence-enabling the organization to plan programmes responsive to its publics and problem situations, monitoring public relations programme effectiveness during implementation, and evaluates programme impact.
Provide Advice to management on suitable Corporate Social Responsibility initiatives and managing the activities

QUALIFICATION AND EXPERIENCE

Grade 12 (Form V) School Certificate including Math & English.
Bachelor’s Degree in Public Relations, Journalism or Mass communication from a recognized university/institution.
Member of a relevant professional body.
4 years post qualifying work experience

7. FRONT OFFICE SECRETARY-SALARY GRADE CMS-6(01)

JOB PURPOSE

To assist in managing the Front Office, send and receive telephone calls and direct them to the appropriate officers of the company thereby ensuring the smooth running of operations of the company. Serves visitors by greeting, welcoming, and directing them appropriately; notifies personnel of visitor arrival; maintains security and telecommunications system.

MAIN DUITIES

Managing the front office to ensure effective telephone and mail communications both internally and externally to maintain professional image
Provide basic information, such as hours of operation or directions to the place, and direct other inquiries to the appropriate staff member.
Keeps accurately records of appointments and assignments in order to ensure timely attention and action.
Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries. Directs visitors by maintaining employee and department Directories, giving instructions
Perform routine clerical and administrative duties, such as sorting mail, filing, entering data, and signing for packages.
Keep tabs on who is coming and going by following procedures; monitoring logbook; issuing visitor badges as well as reporting anything suspicious.
Responsible for conferring and coordinating with other departments
Keeping all the stationery in the organization up to date and order for fresh stock.
Supervising the housekeeping department and ensuring that all the items are there in the stock
Keeps all important phone and fax numbers, e-mail addresses and physical addresses by recording in the Directors for follow up and business transactions of the office.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.

QUALIFICATIONS AND EXPERIENCE

Grade 12(Form v) School Certificate including Mathematics.
Diploma in Secretarial and Office Management or related field from a recognized University/Institution.
Work experience of a minimum of 3 Years.
Able to work with minimum supervision.
Self-disciplined
Ability to work in solitary conditions for long hours

8. CASHIERS-SALARY GRADE CMS-7(03)

JOB PURPOSE:

Receipts, reconciles and declares daily collections for purposes of accountability.

MAIN DUTIES

Receives, counts and verifies actual receipts with daily collection reports from Cashiers of various pay points for accountability.
Receives, counts and verifies actual receipts with daily collection reports from Cashiers of various pay points for accountability.
Deposits all collections in the Company’s bank account on daily basis for accountability.
Ensures that all Electronic Transfer Receipts are captured for purposes of updating customer accounts.
Prepares and submits daily summary collection reports for management information.
Submits daily collections reports and bank deposit slips to for verification and updating the cash books.
Reconciles and declares collected payments to the head cashier for depositing.
Updates manual receipts in the billing system on daily basis.
Operates as a frontline officer and responds to customer enquiries.
Ensures manual receipts are updated in the billing system on daily basis.

QUALIFICATIONS AND EXPERIENCE

Grade 12(Form v) School Certificate including Mathematics.
Advanced Diploma in Accountancy, CA-Application Level, ACCA LEVEL 2, CIMA or equivalent.
Work experience of a minimum of 2 Years.
Paid up Member of ZICA
Able to work with minimum supervision.
Self-disciplined
Ability to work in solitary conditions for long hours

9. PLUMBERS-SALARY GRADE CMS 8

PURPOSE OF THE JOB:

Responsible for the implementation of all assigned duties and submission of relevant reports with adherence to set standards.

RESPONSIBILITIES & DUTIES

Conduct Bulk Meter Installations – Commercial or System meters
Repairing of leaking water pipes and maintenance of burst and/or broken pipes
Attending to pre-paid meter complaints.
Repairing and cleaning of bulk stuck meters.
Conduct Bulk Meter Management – Servicing and Cleaning
Network maintenance and balancing.
Conduct Meter Testing follow-ups to customer complaint
Conduct Meter Testing as a routine schedule in selected districts.
Prepare monthly and quarterly progress reports as required by the supervisor.

QUALIFICATIONS AND DUTIES

Grade 12 (Form V) School Certificate including Math & English.
Craft Certificate in Plumbing, Pipe fitting and Sheet Metal.
1 Year work experience from the water related sector.
Computer Literate.

10. MECHANICAL FITTER -SALARY GRADE CMS 8 (01)

PURPOSE OF A JOB

Carry out maintenance and repair of all mechanical and plant equipment for maximum availability and efficient operation.

MAIN DUTIES

Carrying out Preventive maintenance jobs according to preventive maintenance check lists, instructions and applicable work procedures.
Identify methods and procedures required to carry out and aid machining or assemblies’ tasks.
Identify and diagnose broken down operating equipment and draw lists of requirements.
Identify and diagnose equipment with planned repairs and draw lists of requirements.
Carry out repairs according to standard work procedures applicable.
Carry out planned repairs according to standard work procedures applicable and schedule.
Carry out all none break down jobs within working hours and scheduled over times.
Undertake and agree to performance targets.
Prepare and submit to network repairs reports to the Superintendent – Water Production on a monthly basis.

QUALIFICATIONS AND EXPERIENCE

Grade 12(Form v) School Certificate including Mathematics.
Craft Certificate in Sheet Metal Fabrication
Diploma in Sheet Metal Fabrication or its equivalent from a recognized Institution will be added advantage
Member of the Engineering Institute of Zambia (EIZ).

11. CUSTOMER SERVICE ASSISTANTS-SALARY GRADE CMS-8

JOB PURPOSE:

To receive and resolve customer queries in the assigned area of operation involving taking meter readings accurately in readiness for correct billing

MAIN DUTIES

Receives complaints and logs them in the management information system to ensure complaint registration.
Participation in Revenue enhancement program
Follow up and resolves complaints, which are within their jurisdiction and refer complex ones to the superior officer in order to ensure customer satisfaction.
Submit customer information for account opening and unregistered properties to ensure increased billing.
Courteously handles customers by upholding customer etiquette.
Reconcile customer’s accounts and raise adjustments where necessary
Closing resolved complaints
Analysing NRW complaints (Accounts in credit, system generated complaints)
Submission of customer information for amending customer records
Drafts letters to customers (feedback to complaints)
Collections of meter readings and input into the system
Provide reasonable assurance on matters that require immediate action

QUALIFICATIONS AND EXPERIENCE

Grade 12(Form v) School Certificate including Mathematics.
Craft certificate in plumbing or certificate in Business Administration or Marketing
Work experience of a minimum of 2 Years.
Able to work with minimum supervision.
Self-disciplined
Ability to work in solitary conditions for long hours

12. OFFICE ASSISTANT-MUCHINGA REGIONAL OFFICE -SALARY GRADE CMS-8(01)

JOB PURPOSE:

To clean and secure offices and collect and distribute/deliver mail from Post Office/Registry to designated offices and other institutions

MAIN DUTIES

Maintains an efficient filing system for CHWSC’s personal and operational files
Collects and delivers mail, newspapers and circulates files, memoranda, within the office to facilitate company operations
posts, collects mail from the post office and delivers mail as required
Maintains incoming and outgoing mail registers
Undertakes timely photocopying, duplicating, binding and shredding of documents to facilitate smooth operations of the Company
Clean and Secure offices

QUALIFICATIONS AND EXPERIENCE

Grade 12(Form v) School Certificate including Mathematics.
Certificate in Management Studies,
Work experience of a minimum of 1 Year.
Able to work with minimum supervision.
Self-disciplined

HOW TO APPLY
Closing date for receiving applications is Friday, 12th January, 2024. ChWSSC provides equal employment opportunities and those who meet the above qualifications and are interested can forward their application letters, CVs and certified copies of their Academic and Professional Qualifications to:

The Director-Human Resources Administration
Chambeshi Water Supply and Sanitation Company Limited
P.O. Box 410397
KASAMA
ZAMBIA.

Or email to [email protected]. Please indicate the position you are applying for in the subject line of the email. Only shortlisted candidates will be communicated to.