Job Details

Job Description

ExpressCredit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.

We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities.

ExpressCredit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.

We are looking for a suitably qualified, competent, and highly motivated professional based in Lusaka, Monze, Mansa Kitwe Luanshya,Kapiri, Chingola to fill in positions of Interns Call centre and Loan Officer Intern . * Note call centre interns should be lusaka based*.

CALL CENTRE INTERNS

Job Purpose

Responsible for responding to customer queries, complaints and troubleshooting customer service problems by managing the flow of incoming calls, emails and applications. Always assisting customers in a professional way, in some cases dialling out to make outbound sales

Key Responsibilities

• Handle customer inquiries by phone, email and chats
• Document all call information according to standard operating procedures
• Route calls to appropriate person or department when needed
• Follow communication scripts when handling different topics;
• Manage, research, identify, and resolve customer complaints using available resources
• Sell products and place customer applications in the ERP system
• Research required information using available resources and provide customers with product and service information
• Process web applications
• Follow up on customer calls and inquiries where applicable.
• Enter new and update existing customer information into system
• Recognize, document, and alert the management team of trends in customer behaviour, give feedback on findings for continuous quality improvement cycle
• Identify and escalate issues to supervisors
• Upsell products and services
• Complete call logs and reports
• Ensure adherence to established attendance schedules
• Process loans, forms and applications as per set operating procedures
• Conduct outbound calls as assigned by the Call Centre Manager
• Perform other tasks as assigned by the Call Centre Manager

Qualifications and Requirements

• Grade 12 School Certificate with 5 credits including English and Mathematics
• Diploma or better in any business-related course,
  1-2 years of experience in Customer Service preferably in a call centre environment which has sales
• Must be based in Lusaka or willing to self-relocate
  Computer literate (Microsoft Word and Excel)
• Strong phone and verbal communication skills along with active listening
• Strong written communication skills
• Relevant selling and marketing skills
• Excellent interpersonal skills
• Good understanding of customer service principles,
  Analytical thinking with an attention to detail and accuracy
• Excellent time management, good organizational and multi-tasking skills
• Honesty and Integrity with the ability to maintain confidentiality and exercise discretion
• Approachable and team player
  Target driven and persistence.
  Ability to handle stressful situations appropriately.

Loan officer Intern

Job Responsibilities

• Must be a Recent Graduate (graduated between 2022 to 2024)
• Diploma or better in any business-related course,
• Full Grade 12 Certificate
• No work experience required
• Basic sales and marketing skills
• Basic knowledge in financial analysis
• Honesty and Integrity
• Good organizational and multi-tasking skills.
• Strong interpersonal and communications skill.
• Attention to details
• Good understanding of customer service principles,
• Enthusiastic and self-starter,
• Analytical, good problem solver.
• Valid driver’s Licence will be an added Advantage

Lusaka Express Credit Zambia – Call Centre Interns 2025

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