Multiple Positions Luapula Water LpWSC at Luapula Water Supply and Sanitation Company Limited (LpWSC)

Job Description

About The Company

Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company began in 2009, and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge, and Chienge districts.
LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions.

1. LEGAL OFFICER – HEADQUATERS (1 POSITION)

JOB PURPOSE:

To manage secretarial services and provide Legal advice and services to the Board of Directors and Senior Management in order for the Company to meet its mandate, obligations and compliance requirements.

MAIN DUTIES

Provides expert legal advice to the Board and Senior Management on various matters affecting the company in compliance with the provisions of the Company Act and other Laws and Regulations.
Drafts various Legal Documents and Contracts on behalf of the Company.
Interprets and explains the legal implications of various contracts and documents to the company’s Management and the Board of
Directors and other officially interested Parties.
Works in consultation with External Counsel on all litigation matters affecting the company.
Ensures that all matters which are under litigation are attended to by external counsel in an efficient and effective manner.
Maintains all court documents and files court documents on behalf of the company.
Studies and explains any changes in Government legislation and its implications on the company’s Business to the Board and Management.
Prepares full Board / Board Committee Meetings reports and provision of Secretarial Services.
Issues notices for AGMs and provides secretarial services during AGMs.
Filing of annual returns and undertakes relevant engagements with PACRA and other Authorities to ensure adherence to registration and regulatory requirements and obligations.
Handles conveyance duties for the company secretary in accordance with company’s act.
Performs any other duties as assigned by the Managing Director or the Board / Board Committees from time to time.

QUALIFICATIONS

Grade 12(Form v) School Certificate with 5 O level credits or better including English and Mathematics.
LLB Degree from a recognized institution.
A Post-graduate Degree in any of the Required Fields will be an added advantage.
Must be An Advocate of the High court of Zambia.
Must be a paid-up member of the Law association of Zambia.
At least 3 years post – qualifications work experience in a similar role.
Qualifications must be verified by the Zambia Qualification Authority.

2. CUSTOMER SERVICES ASSISTANT – BUSINESS UNITS (9 POSITIONS)

JOB PURPOSE:

To receive and resolve customer queries in the assigned area of operation involving taking meter readings accurately in readiness for correct billing.

MAIN DUTIES

Receive complaints and log them in the information system to ensure complaint registration.
Participate in revenue enhancement programs.
Follow up and resolve complaints to ensure customer satisfaction.
Submit customer information for account opening.
Courteous handling of customers by upholding customer etiquette.
Reconcile customer’s accounts and raise adjustments where necessary.
Closing resolved complaints.
Analysis of NRW complaints (Accounts in credit, system generated complaints).
Submission of customer information for amending customer records.
Provide feedback to complaints raised.
Collections of meter readings and input into the system.
Provide reasonable assurance on matters that require immediate action.

QUALIFICATIONS

Grade 12 (Form v) School Certificate including English and Mathematics.
Diploma in Business Studies or equivalent.
Minimum 1 Year work experience in a similar role.
Qualifications must be verified by the Zambia Qualification Authority.

3. ASSISTANT PLUMBER – BUSINESS UNITS (9 POSITIONS)

JOB PURPOSE:

To assist plumbers in the undertaking of a variety of plumbing tasks involving the repair, maintenance, rehabilitation and installation of pipes in the water and sewerage network, equipment, networks and associated infrastructure.

MAIN DUTIES

Assist in the installation of Bulk Meters – Commercial or System meters.
Repairing of leaking water pipes and maintenance of burst and/or broken pipes.
Attending to pre-paid meter complaints.
Repairing and cleaning of bulk stuck meters.
Conduct Bulk Meter Management – Servicing and Cleaning.
To assist in network maintenance and balancing.
Conduct Meter Testing follow-ups to customer complaint.
Conduct Meter Testing as a routine schedule in selected districts.
Prepare reports as required by the supervisor.

QUALIFICATIONS

Grade 12 (Form V) School Certificate with at least 5 O levels including Math & English.
Craft Certificate in Plumbing, Pipe fitting and Sheet Metal.
1 Year work experience as a plumber
Registration with a relevant professional body.

4. PLUMBING ASSISTANT – NETWORK – BUSINESS UNITS (4 POSITIONS)

JOB PURPOSE:

To undertake a variety of plumbing tasks involving the repair, maintenance, rehabilitation and installation of pipes in the water and sewerage network, equipment, networks and associated infrastructure.

MAIN DUTIES

Assist in the installation of Bulk Meters – Commercial or System meters.
Repairing of leaking water pipes and maintenance of burst and/or broken pipes.
Attending to pre-paid meter complaints.
Repairing and cleaning of bulk stuck meters.
Conduct Bulk Meter Management – Servicing and Cleaning
Network maintenance and balancing.
Conduct Meter Testing follow-ups to customer complaint.
Conduct Meter Testing as a routine schedule in selected districts.
Prepare reports as required by the supervisor.

QUALIFICATIONS

Grade 12 (Form V) School Certificate with at least 5 O levels including Math & English.
Craft Certificate in Plumbing, Pipe fitting and Sheet Metal.
1 Year work experience as a plumber.
Registration with a relevant professional body.

5. PLANT OPERATOR – SANITATION (1 POSITION)

JOB PURPOSE:

To operator the running/operating the pumps, monitoring the chemical dosing, collecting data on running hours of pumps, pressures on pumps, voltage and currents being drawn by pumps, observing the operations of vital equipment and house-keeping at Water and waste water Treatment Plants including backwashing of filters and cleaning of flocculators/ sedimentation tanks.

MAIN DUTIES

Operate and monitor water and sewage treatment processes, including screening, aeration, and disinfection, to ensure optimal performance and compliance with safety standards.
Conduct regular inspections of treatment equipment and facilities, identifying and resolving operational issues promptly.
Maintain accurate records of plant operations, including flow rates, chemical usage, and maintenance activities, ensuring data integrity and compliance with regulatory requirements.
Perform routine maintenance and repairs on plant machinery, equipment, and systems to minimize downtime and maintain operational efficiency.
Collaborate with environmental regulatory agencies, ensuring that all operations meet statutory environmental standards and laws.
Assist in the training and supervision of junior staff, promoting a culture of safety and continuous improvement.

QUALIFICATIONS

Grade 12 (Form V) School Certificate with at least 5 O levels including Math & English.
Craft Certificate in Water Operation or better.
1 Year relevant work experience.
Registration with a relevant professional body.

6. PLANT ATTANDANT – SANITATION (1 POSITION)

JOB PURPOSE:

To assist the Plant operator in running/operating the pumps, monitoring the chemical dosing, collecting data on running hours of pumps, pressures on pumps, voltage and currents being drawn by pumps, observing the operations of vital equipment and house-keeping at Water and waste water Treatment Plants including backwashing of filters and cleaning of flocculators/ sedimentation tanks.

MAIN DUTIES

Helps the Plant Operator is running a wastewater treatment plant by observing the running pumps, monitoring the amperage on the electric panel and reporting any abnormal reading observed.
Assist in chemical dosing of waters at wastewater treatment plant based on advice from the Plant Operator.
Acquaints himself/herself with status of the plant at beginning of shift by reading shift report and discussing with out-going
Operator/Attendant so as to know plant status at beginning of shift.
Sweeps, dusts, cleans the plant and surroundings to maintain cleanliness and orderliness.
Monitors the levels at the command and Service reservoirs to ensure adequate water supply.
Provide first “level aid” to equipment breakdown at the waste water treatment plant before reporting to /Operator/Supervisor.

QUALIFICATIONS

Grade 12 (Form V) School Certificate with at least 5 O levels including Math & English.
Craft Certificate in Water Operation or better.
1 Year relevant work experience.
Registration with a relevant professional body.

7. ASSISTANT PLANT ATTANDANT – SANITATION (1 POSITION)

JOB PURPOSE:

To ensure good operation and maintenance of sewage treatment systems and polishing plant on a daily basis. The incumbent will have to deliver a high-quality service as per established agreements / contracts. This will entail monitoring and improving the quality of work performed on all the sewage treatment systems.

MAIN DUTIES

To direct and assist in the activities in meeting established objectives and targets on the plant.
To help in the co-ordination of policies, procedures and strategies required for the effective and efficient running of the plant.
To report to the Operations Manager/ Plant Engineer as designated by the Corporation, on all matters concerning the tasks assigned to his responsibility.
To records any necessary operational & maintenance data.
To respect and ensure workers abide by all relevant health and safety rules.
To assist the Team Leader / Operations Manager / Plant Engineer, or any such officer as designated by the Corporation, responsible for the plant.
To actively participate and assist in the work as and when necessary.
To drive a vehicle including fork-lifter provided by the Corporation as and when required and maintain same in good working order.
To undergo any training programs that the Corporation deems necessary for optimum performance in the assigned grade.
To perform the tasks according to the instruction of the Team Leader / Process Operations Manager / Plant Engineer.
To operate a variety of machinery, equipment and tools associated with plant operations.
To monitor plant operations/processes to ensure proper operations, detect equipment failures, potential leaks or other problematic situations and maintain plant efficiency and safety.
To participate actively to the Quality-Safety-Environment approach of the plant.
To conduct wastewater cleaning operations, including working with jetting and suction bowsers and working in confined spaces.

QUALIFICATIONS

Grade 12 (Form V) School Certificate with at least 5 O levels including Math & English.
Craft Certificate in Water Operation or better.
1 Year relevant work experience.
Registration with a relevant professional body.

Interested candidates meeting the above requirements should submit their applications attaching their cover letter, Curriculum Vitae, copies of Certified academic and professional qualifications, and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/email) of Three (3) traceable referees online via Email on or before Friday, June 20th 2025.

Applications should be addressed and sent to:

The Manager Human Resource and Administration
Luapula Water Supply and Sanitation Company Limited
Plot 106 Chitimukulu Road, Low Density
P. O. Box 715094
MANSA ZAMBIA

NOTE: Luapula Water Supply and Sanitation Company Limited (LpWSC) is an Equal Opportunity Employer and does not discriminate in its selection and recruitment practices on the basis of race, tribe, color, religion, gender, political affiliation, marital status, disability, membership in an employee organization, or other non-merit factors.
Women are highly encouraged to apply.

“Please include the position being applied for in the email subject line (e.g., Plant Operator -Sanitation).”