Job Details

Job Description

ExpressCredit is a global consumer finance company operating in Zambia and 3 surrounding countries, including Botswana, Namibia, and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions – all of which make a meaningful and lasting impact on the local communities. Since 2018, ExpressCredit has more than tripled its global operations and grown significantly worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!

ExpressCredit Zambia, a registered non-deposit taking financial institution is inviting suitably qualified, competent, skillful and highly motivated professional based in Samfya or willing to self-relocate for the Position.

1. Branch Manager

Job Purpose

The Branch Manager is responsible for administering and supervising the overall branch operations, ensuring that all staff members are performing within the prescribed policies and procedures while attaining high level of customer satisfaction. He/she takes the lead in appraising performance of all branch staff. The Branch Manager is also responsible for developing and growing both quality asset and liability portfolio of the branch, ultimately making the branch an independent profit center. Additionally, Branch Manager is accountable for overall branch activities.

Key Responsibilities

• Cash Management,
• Branch Management
• Customer Care
• Loan Processing
• Staff Management
• Sales
• Reports
• Documentation Archiving

2. Senior Loan Officer

Job Purpose

Takes charge in selling YesCash Zambia products & services, screening, evaluation of loan documentation and processing of loan applications as per laid down Policies and Procedures, general customer service

Key Responsibilities

• Sales Point Management
• Customer Care
• Loan Processing
• Sales
• Document Archiving
• Reports

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3. Loan Officers

Express Credit Zambia seeks to recruit a self- motivated, experienced, skillful and result oriented professional based in Samfya or willing to self-relocate for Loan Officer position

Job Purpose

The Loan Officer takes charge in selling YesCash Zambia products & services, screening, evaluation of loan documentation and processing of loan applications as per laid down Policies and Procedures, and responsibility over the loan quality under his/her portfolio, general customer service. The role also includes receiving customers’ repayments, pay out loan disbursements, and entertain customers’ concerns related to their accounts, refunds, payments, arrears, interpret customer loan statements and settlement enquiries, Cash management. General customer service.

Key Responsibilities

• Advise customers on all YesCash Zambia products and services
• Sales and cross selling YesCash Zambia products and services
• Actively engaged in generating sales by bringing customers into branches
• Process loan products to private and government offices
• Creation of customer accounts in the system
• Uploading of loan documentation on the system
• Management of loan customer files as per archiving procedure.
• Processing of customer refunds
• Handling of customer complaints escalate by creating tasks on ERP as per policy
• Manage good relationship with agents, who bring in new clients
• Receive and post cash loan repayments as per laid down procedure
• Receive cheque repayments, post on customers’ accounts, and ensure they are deposited in YesCash bank account.
• Disburse loan proceeds and cash refunds
• Verify that all loan documentation is fully signed by customers and YesCash representatives before disbursing loan proceeds
• Verify customers’ identity before making any cash pay out
• Maintain teller register and other files
• Overall cash Management
• Provide general customer service

3. Loan Officer Interns

We invite suitably qualified recent graduates based in Samfya to apply for internship as Loan Officer.

• Must be a Recent Graduate (graduated between 2022 to 2024)
• Diploma or better in any business-related course,
• Full Grade 12 Certificate
• No work experience required
• Enthusiastic and self-starter,

To learn more about ExpressCredit, visit: www.expresscredit.co.zm

TO APPLY:

SLO OR Branch manager Express Credit Zambia – Senior Loan Officer or Branch Manager Samfya

LO

LO Intern

LO Senior or Branch Manager