Job Details

Job Description

We are seeking a highly organized and detail-oriented NOC Engineer to provide essential support to our client, a telecom group operating in Zambia offering mobile, data and fintech services. The NOC Engineer will be responsible for monitoring IT applications and servers to ensure proactive resolution of alerts and potential incidents. Serve as the 1st line of support for all IT application issues.

Key Responsibilities:

IT Operations

• Resolving SRs raised by the business within SLA.
• Monitoring of application and server performance.
• Trend analysis after changes are deployed to make sure services have not been impacted.
• Monitoring of critical daily cron jobs i.e., report generation, sweeps, auto debits, CDR’s.
• Support in UAT closure for upcoming projects and production fixes.
• Responding to queries and incidences raised by partners via Skype and WhatsApp in off peak hours.
• Support in post deployment tests to make sure services are not impacted.
• Support business with query’s from AMOPS, Shops and other departments.
• Telephone system and call centre system management.
• Support business with follow ups on RCA’s for incidents.
• Assist staff members with general support on company systems and policies.
• Preparing DB queries and reports for staff and partners.
• Should be flexible and able to support operations in 24×7 environment on rotation basis.
• Monitor Alerts promptly on tools, follow SOP and necessary escalation matrix accordingly in timely manner.
• Monitoring, analyzing and escalating issues and partner queries in time.
• Prompt logging of identified or reported issues in the ITSM tool.
• Working closely with Operation Managers and Application Leads.
• Identify recurring problem areas and provide inputs for application enhancement and automations.
• Self-motivated, goal oriented, and constructive with problem solving, critical thinking and analytical skills for team collaboration.

Desired Skills, Qualifications and Experience:

• University degree in Computer Science, or other related disciplines.
• Professional Qualification in ITIL will be an added advantage.
• Application and database support.
• Unix/Linux Operations.
• Network troubleshooting.
• 0 – 3 years’ work experience.
• Fluent in local dialect.
• People management.
• Solid communication and customer facing skills.
• Good in monitoring, log-analysis, diagnosis, troubleshooting, and identifying solutions to escalate and resolve business/operational issues.
• Strong analytical skills.

How to apply

Interested candidates should submit their application before 28th July 2025. Only shortlisted candidates will be contacted.

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