Job Details

Job Description

WE ARE HIRING

Nurse Receptionist

CONTRACT TYPE: Full Time

CFB Medical Centre, a premier private hospital in Lusaka, is seeking a dedicated and professional Nurse Receptionist to join our dynamic Outpatient Emergency Department.

Job Summary

The Nurse Receptionist will play a vital role in ensuring a seamless patient experience by efficiently managing the reception area within the emergency department. This position requires a compassionate and organized individual who can handle administrative tasks, patient queries, and appointment coordination while maintaining high levels of confidentiality and professionalism.

Key Responsibilities.

• Serve as the first point of contact for patients and visitors at the OPD emergency reception, ensuring a professional and welcoming environment.
• Manage patient appointments, registrations, and inquiries while providing accurate information and guidance.
• Maintain and coordinate doctors’ appointment schedules to enhance service delivery.
• Ensure proper filing and organization of patient records in line with hospital procedures.
• Handle all incoming and outgoing calls, directing them appropriately within the hospital.
• Assess patients at the reception area, identifying urgent cases and alerting medical personnel accordingly.
• Assist patients with inquiries related to medication, wound care follow-ups, and general healthcare information within the scope of non-practical nursing duties.
• Coordinate emergency response efforts by facilitating communication between departments.
• Maintain up-to-date patient admission records to support operational efficiency.
• Uphold strict confidentiality in all matters related to patient care and hospital operations.
• Perform any other duties assigned by the Head of Department (HOD) or designated authority.

Minimum Requirements & Attributes.

Minimum Qualification:

• Registered Nurse, fully registered with the General Nursing Council of Zambia (GNC).
• At least 3 years of post-qualification experience, preferably in a private hospital setting.
• Strong administrative and organizational skills with keen attention to detail.
• Proficiency in hospital information systems and general computer literacy.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced emergency environment.
• Demonstrated professionalism, empathy, and customer service orientation.

Application Details

Interested candidates should email their CVs and cover letters to [email protected] no later than 31st January 2025.

Please note: Only shortlisted candidates will be contacted.

CFB Medical Centre is an equal-opportunity employer and encourages qualified individuals to apply.