Job Details

Job Description

About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Role Purpose

To support the organization’s day-to-day operations by performing messenger duties, general cleaning, and assisting with branch errands. This role ensures the efficient delivery of documents, cleanliness of office premises, and smooth coordination with the Recoveries team, contributing to a productive and professional work environment.

Responsibilities :

• Messenger & Administrative Support:
• Collect and deliver mandates and other documents as directed.
• Deliver letters and correspondence to locations provided by the supervisor.
• Provide timely feedback on delivered letters using the log sheet.
• Assist with branch-related errands and administrative tasks.
• Liaise with the Recoveries team to support smooth operational workflows.
• Coordinate internal messenger and external courier services.
• Communicate professionally with clients during deliveries.
• Promptly report any incidents or issues to the Head of Department (HOD).

Cleaning & Maintenance :

• Provide high-quality cleaning services across office premises.
• Sweep, mop, vacuum, and polish floors and surfaces.
• Dust and clean furniture, fixtures, and equipment.
• Clean and sanitize restrooms; replenish bathroom supplies as needed.
• Empty trash bins and manage recycling as per company standards.
• Clean windows, glass partitions, and other high-touch surfaces.
• Maintain cleanliness and orderliness in common areas and outdoor spaces.
• Ensure gardens and office surroundings are well-maintained.
• Identify and report maintenance or repair needs to management.
• Adhere strictly to health, safety, and hygiene standards.

Requirements :

• Grade 12 Certificate or GCE equivalent.
• Valid motorbike license with at least one (1) year of riding experience (mandatory).
• Proven experience in professional cleaning services.
• Good understanding of cleaning products, tools, and techniques.
• Strong communication skills and ability to interact courteously with clients and staff.
• Ability to work independently and as part of a team.
• Attention to detail, reliability, and strong work ethic.
• Physically fit, with the ability to lift and move heavy objects as needed.
• Ability to identify and report issues promptly.