Description
We are looking for a talented
On Site Service Technician – Level III
to join our team specializing in
Service
for our
Distribution Business Unit
in
Kitwe, Zambia.
In this role, you will make an impact in the following ways
:
-
Technical Expertise: You’ll act as the go-to specialist for diagnosing and repairing equipment, ensuring high-quality service.
-
Customer Relations: By maintaining strong, productive relationships with customers, you’ll help minimize their product downtime and enhance their satisfaction.
-
Mentorship: Coaching and guiding less experienced technicians will help improve the overall skill level of the team.
-
Inventory Management: Efficiently managing parts and spares inventory will ensure that repairs can be completed promptly without unnecessary delays.
-
Issue Escalation: By escalating unresolved issues to specialists or supervisors, you’ll ensure that complex problems are addressed swiftly and effectively.
-
Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records.
-
Sales Opportunities: Identifying additional sales and service opportunities will contribute to business growth and customer satisfaction.
-
Safety Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment for everyone.
Responsibilities
To be successful in this role you will need the following:
-
Technical Proficiency: Strong skills in repairing and maintaining mechanical and electrical products, including engines and power generators, following established guidelines and using the required tools.
-
Diagnostic Skills: The ability to translate customer complaints into effective troubleshooting plans, using specialized equipment and software to diagnose and resolve issues accurately.
-
System Knowledge: A deep understanding of the interactions between various engine systems (electrical, mechanical, exhaust, heating, cooling, etc.) to diagnose and repair efficiently.
-
Industry Insight: Extensive knowledge of power generation and engine products, along with a basic understanding of competitors and typical industry practices.
Qualifications
Education/ Experience:
-
Apprentice Certified Power Generation and/or Engine Technician
-
Vocational diploma from relevant technical institution (Preferred)
-
Current relevant electrical certification (optional)
-
Locally valid driving permit
-
This position may require licensing for compliance with export controls or sanctions regulations.
-
High Voltage/ Low Voltage practical experience (optional)
-
EIZ certification
Job
Service
Organization
Cummins Inc.
Role Category
On-site
Job Type
Technician
ReqID
2402539
Relocation Package
No
