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DESCRIPTION
We are looking for a talented
On Site Service Technician – Level II
to join our team specializing in
Service
for our
Kitwe Service Team
in
Kitwe, Zambia.
In this role, you will make an impact in the following ways
:
-
Customer Engagement: By engaging customers courteously and professionally, you will build strong relationships and ensure their needs are met promptly and efficiently.
-
Efficient Repairs: Utilizing specialized tools and following documented procedures, you will diagnose and complete less complex repairs accurately, minimizing downtime for the customer.
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Preventative Maintenance: Coaching customer employees on preventative maintenance and basic repairs will enhance their skills and reduce the likelihood of future issues.
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Issue Escalation: By escalating unresolved issues to more experienced technicians or supervisors, you ensure that complex problems are addressed promptly, maintaining customer satisfaction.
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Accurate Documentation: Completing required documentation accurately and timely will support warranty claims, quality control, and overall service efficiency.
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Continuous Learning: By completing training in line with skill and business requirements, you will stay updated on the latest techniques and tools, improving your service quality.
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Workplace Maintenance: Maintaining a clean and properly functioning work area and tools will ensure a safe and efficient working environment.
Health and Safety Compliance: Adhering to all relevant Health, Safety & Environmental policies and reporting any issues will contribute to a safe workplace for everyone
RESPONSIBILITIES
To be successful in this role you will need the following:
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Customer Focus: Build strong customer relationships and deliver needs-based solutions.
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Diagnostics Application: Translate complaints into troubleshooting plans, use tools/software for repairs, and document results accurately.
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Technical Escalation: Obtain and use technical info, escalate complex issues, and ensure seamless documentation.
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EIZ Certification: Validate expertise and meet required standards.
QUALIFICATIONS
Education/ Experience:
-
Apprentice Certified Power Generation or Engine Technician
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Vocational diploma from relevant technical institution or current relevant electrical certification.
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Locally valid driving permit.
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Basic level field service work experience.
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Intermediate level knowledge of and/or experience with power generation or engine products.
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Customer service experience.
