Job Details

Job Description

DESCRIPTION

We are looking for a talented On Site Service Technician – Level II to join our team specializing in Service for our Kitwe Service Team in Kitwe, Zambia.

In this role, you will make an impact in the following ways :

• Customer Engagement: By engaging customers courteously and professionally, you will build strong relationships and ensure their needs are met promptly and efficiently.
• Efficient Repairs: Utilizing specialized tools and following documented procedures, you will diagnose and complete less complex repairs accurately, minimizing downtime for the customer.
• Preventative Maintenance: Coaching customer employees on preventative maintenance and basic repairs will enhance their skills and reduce the likelihood of future issues.
• Issue Escalation: By escalating unresolved issues to more experienced technicians or supervisors, you ensure that complex problems are addressed promptly, maintaining customer satisfaction.
• Accurate Documentation: Completing required documentation accurately and timely will support warranty claims, quality control, and overall service efficiency.
• Continuous Learning: By completing training in line with skill and business requirements, you will stay updated on the latest techniques and tools, improving your service quality.
• Workplace Maintenance: Maintaining a clean and properly functioning work area and tools will ensure a safe and efficient working environment.

Health and Safety Compliance: Adhering to all relevant Health, Safety & Environmental policies and reporting any issues will contribute to a safe workplace for everyone

RESPONSIBILITIES

To be successful in this role you will need the following:

• Customer Focus: Build strong customer relationships and deliver needs-based solutions.
• Diagnostics Application: Translate complaints into troubleshooting plans, use tools/software for repairs, and document results accurately.
• Technical Escalation: Obtain and use technical info, escalate complex issues, and ensure seamless documentation.
• EIZ Certification: Validate expertise and meet required standards.

QUALIFICATIONS

Education/ Experience:

• Apprentice Certified Power Generation or Engine Technician
• Vocational diploma from relevant technical institution or current relevant electrical certification.
• Locally valid driving permit.
• Basic level field service work experience.
• Intermediate level knowledge of and/or experience with power generation or engine products.
• Customer service experience.