Job Details

We are looking for a talented On Site Service Technician – Level III to join our team specializing in Service for our Distribution Business Unit in Kitwe, Zambia.

In this role, you will make an impact in the following ways :

• Technical Expertise: You’ll act as the go-to specialist for diagnosing and repairing equipment, ensuring high-quality service.
• Customer Relations: By maintaining strong, productive relationships with customers, you’ll help minimize their product downtime and enhance their satisfaction.
• Mentorship: Coaching and guiding less experienced technicians will help improve the overall skill level of the team.
• Inventory Management: Efficiently managing parts and spares inventory will ensure that repairs can be completed promptly without unnecessary delays.
• Issue Escalation: By escalating unresolved issues to specialists or supervisors, you’ll ensure that complex problems are addressed swiftly and effectively.
• Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records.
• Sales Opportunities: Identifying additional sales and service opportunities will contribute to business growth and customer satisfaction.
• Safety Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment for everyone.

To be successful in this role you will need the following:

• Technical Proficiency: Strong skills in repairing and maintaining mechanical and electrical products, including engines and power generators, following established guidelines and using the required tools.
• Diagnostic Skills: The ability to translate customer complaints into effective troubleshooting plans, using specialized equipment and software to diagnose and resolve issues accurately.
• System Knowledge: A deep understanding of the interactions between various engine systems (electrical, mechanical, exhaust, heating, cooling, etc.) to diagnose and repair efficiently.
• Industry Insight: Extensive knowledge of power generation and engine products, along with a basic understanding of competitors and typical industry practices.

Education/ Experience:

• Apprentice Certified Power Generation and/or Engine Technician
• Vocational diploma from relevant technical institution (Preferred)
• Current relevant electrical certification (optional)
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.
• High Voltage/ Low Voltage practical experience (optional)
• EIZ certification

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Visit EEOC.gov to know your rights on workplace discrimination.