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DESCRIPTION
We are looking for a talented
On Site Service Technician – Level III
to join our team specializing in
Service
for our
Distribution Business Unit
in
Kitwe, Zambia.
In this role, you will make an impact in the following ways
:
-
Technical Expertise: You’ll act as the go-to specialist for diagnosing and repairing equipment, ensuring high-quality service.
-
Customer Relations: By maintaining strong, productive relationships with customers, you’ll help minimize their product downtime and enhance their satisfaction.
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Mentorship: Coaching and guiding less experienced technicians will help improve the overall skill level of the team.
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Inventory Management: Efficiently managing parts and spares inventory will ensure that repairs can be completed promptly without unnecessary delays.
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Issue Escalation: By escalating unresolved issues to specialists or supervisors, you’ll ensure that complex problems are addressed swiftly and effectively.
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Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records.
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Sales Opportunities: Identifying additional sales and service opportunities will contribute to business growth and customer satisfaction.
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Safety Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment for everyone.
RESPONSIBILITIES
To be successful in this role you will need the following:
-
Technical Proficiency: Strong skills in repairing and maintaining mechanical and electrical products, including engines and power generators, following established guidelines and using the required tools.
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Diagnostic Skills: The ability to translate customer complaints into effective troubleshooting plans, using specialized equipment and software to diagnose and resolve issues accurately.
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System Knowledge: A deep understanding of the interactions between various engine systems (electrical, mechanical, exhaust, heating, cooling, etc.) to diagnose and repair efficiently.
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Industry Insight: Extensive knowledge of power generation and engine products, along with a basic understanding of competitors and typical industry practices.
QUALIFICATIONS
Education/ Experience:
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Apprentice Certified Power Generation and/or Engine Technician
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Vocational diploma from relevant technical institution (Preferred)
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Current relevant electrical certification (optional)
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Locally valid driving permit
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This position may require licensing for compliance with export controls or sanctions regulations.
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High Voltage/ Low Voltage practical experience (optional)
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EIZ certification
