Job Details

Job Description

The Back Office Operations Officer is responsible for loading stock for merchants and ensuring that Back Office processes are adhered to.

Job Responsibilities

• Loading of customer float
• Processing reversals for various transaction types
• Coordinating the repair of POS terminals
• Ensure POS terminals are repaired and shipped back to merchants within the set guidelines.
• Ensure stock is loaded within the set guidelines.
• Ensure reversals are processed within the set timelines and accurately.
• Ensure customer requests and queries are closed on time.

As well as above, any other duties given by management.

Accountability and Performance Measures

• Accuracy and speed of stock loading
• Accuracy and speed of reversals processed.
• Adherence to terminal repair processes
• Query resolution times for staff requests
• Merchant experience feedback on stock loaded through surveys.
• Accuracy of reported data

Organizational Alignment

• Reports to the Back Office Operations Team Lead

Personality Qualities

• Good analytical skills
• Ability to work weekends, holidays and after hours as required.
• Excellent attention to detail
• Quick to attend to queries.
• High Integrity morals.
• Organisational skills.
• Strong proficiency in data entry.
• Ability to prioritise tasks and meet deadlines.

Qualifications

• Grade 12 Certificate
• Bachelor’s degree in business administration, Finance, or related field (or equivalent work experience).