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Our client in Lusaka is looking for a Policy Service Supervisor to join their team for a job vacancy within the services industry.
To apply, or for more information, follow the link below.
Policy Service Supervisor
DESCRIPTION OF TASKS
KEY RESULT AREAS AND RELATED ACTIVITES
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Ensure on a daily basis that premium collections across all locations are reconciled with receipts issued and the collections are banked the following day on a daily basis.
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Ensure that data accuracy is maintained continuously.
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Must ensure prudent management of direct debit collections and must pursue all collections which are unpaid or rejected to ensure it is correctly allocated to individual policies.
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Ensure that all unpaid premiums are allocated and liaise with IT department to ensure regular system run to determine lapsed policies.
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Ensure that group payments from companies are allocated to individual policies and effectively reconciled between premium due and premium paid on a monthly basis.
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Must effectively interact with Banks, groups and companies to ensure that premiums are collected regularly, monthly statements are provided to groups on a timely basis, rejections and non-payments are processed on a daily basis.
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Must receive and receipt payments from corporate clients.
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Must resolve queries around refunds, wrong charges, and related issues.
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Ensure that all claims are processed and closed on a timely basis.
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Ensure that commission payments to staff and/or agents which is generated from system is accurate and correct.
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Assist the Employer in improving business process, internal controls and assisting in designing and implementing new systems.
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Do and manage all other tasks related to premium administration as required by circumstances from time to time.
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Work closely with the Finance department to ensure timely submission of information to underwriter on premiums collected, claims processed for each month.
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Demonstrate good leadership qualities and act as role model and mentor to employees within the Group.
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Exercise confidentiality.
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Such other tasks as may be delegated to you by the Employer from time to time.
Note: These are indicative and may vary and evolve according to the company’s operating circumstances and as and when new systems are introduced, or the business evolves
QUALIFICATIONS:
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Must have at least 3 years of experience in an insurance organisation
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Must have a degree in a relevant field.
