Job Description

Product Master – Surface Drills

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women.

JOB PURPOSE

• Responsible for complex assignments, demonstrating leadership as the subject matter expert, using an understanding of concepts and principles in the area of expertise.
• Work closely with customer using an expert understanding of customer needs to act as a trusted advisor and determine the appropriate solution.
• To be the division technical contact person – with two-way communication. (To Sales Area and to EQ Product Line/factory.)
• Collaborate with Level 6 Application Specialists within the Sales Area.
• Ensure frontline readiness for new technologies and new product introductions (parts, resources, training) and be proactive with an operational readiness plan.

JOB DESCRIPTION

Evaluates and recommends equipment improvements to improve availability, capability and yield. Performs equipment failure analyses. (including preventive and unscheduled maintenance) Troubleshoots and diagnoses equipment problems. Prepares technical reports to document equipment modifications and equipment maintenance procedures. Responsible for diagnosing problems, replacing or repairing parts, testing and making adjustments. Resolve day-to-day technical problems on the production lines and ensures equipment and machinery compliance with production procedures and process specifications related to mechanical, machinery, instrument and electrical or civil works.

RESPONSIBILITIES

• Conduct highly specialized installations, repairs, and inspections of various products and equipment at the customer’s site or our premises. Determine the optimal approach, taking into account energy efficiency, environmental impact, and maintenance costs when offering customer support. Perform advanced troubleshooting in highly complex situations and provide technical feedback on issues, known as CPI (Product Issues Feedback), as second-line support.Work proactively to develop new solutions to prevent recurring problems:
• Transfer knowledge and use it to solve new and highly complex problems.
• Collect technical information and add to database.
• Complete analysis of failed product and report on anything out of the ordinary to the relevant party (e.g., Product Support and Service Technician).
• Recommend and/or develop product or process changes to improve system performance, or to better meet customer or other user needs.
• Organize corrective campaigns and follow-up on completion in the Sales Areas.
• Conduct and support warranty investigations.
• Upon request provide application advice to sales and review operating cost proposals

PLANNING AND REPORTING

• Interpret control system data and upgrade software.
• Provide expert input into project specifications, cost and material estimates, project schedules, reports, contacts, or tender documents.
• Report and document results of activities and findings.
• Make recommendations based on reports to better serve the customer and to improve processes.
• Perform adjustments of systems for client equipment.
• Conduct product launch and testing for client commissioning services.

HEALTH & SAFETY

• Make improvements to create a safer working environment.
• Participate in safety issue reviews and investigations.
• Implements product safety and service bulletins.
• Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines and promote awareness, including highlighting any anomalies as appropriate.

Qualifications & Experience

• Have at Least 7 – 10 years’ solid working experience in the industry
• Engineering/Technical qualification (degree/diploma) In Electrical Field

Join a dynamic and inclusive team dedicated to driving success and supporting employee growth.