Job Description
Job Title
: Product Operations Associate
Location:
Lusaka, Zambia & Kenya (Hybrid/On-site)
Salary:
Competitive / Open
About Us
We are an innovation-driven organization committed to building intelligent, tech-enabled solutions that address real business challenges. As part of our Enterprise Products team, you’ll play a key role in scaling high-impact technology products that power the heart of our operations.
About the Role
As a Product Operations Associate, you will sit at the intersection of product development, operations, and user experience. Reporting to the Head of Product, you’ll work closely with cross-functional teams — including technology, operations, and business stakeholders — to ensure that our products are not only robust and scalable but also aligned with the evolving needs of our users and business.
Key Responsibilities
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Product Functionality Oversight
: Manage and monitor day-to-day operations of existing products by handling configurations and responding promptly to change requests.
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Product Development Support:
Translate business and user needs into clear documentation such as use cases, flowcharts, mock-ups, and Product Requirements Documents (PRDs).
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Product Launch & Rollout:
Lead the planning and execution of product and feature launches, ensuring smooth rollouts and timely resolution of stakeholder queries.
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Technical Issue Resolution:
Investigate and escalate bugs and technical issues from the field team by coordinating with engineering and QA teams for resolution.
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Process Automation:
Design and implement workflow automations using tools like Zapier, Google Scripts, or other low-code platforms to improve operational efficiency.
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Cross-Functional Collaboration
: Partner with product managers and various teams throughout the product lifecycle — from ideation and design to testing and release.
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Quality Assurance & Testing:
Conduct functional and regression testing for applications, web panels, and automations to ensure quality, performance, and user satisfaction.
Qualifications & Skills
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Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business, or Engineering).
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1–3 years of experience in product operations, business analysis, or a related function.
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Strong analytical and problem-solving skills.
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Excellent documentation and communication abilities.
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Familiarity with workflow automation tools (Zapier, Google Scripts, etc.).
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Experience with product lifecycle management and agile methodologies is a plus.
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Comfortable working in a fast-paced, dynamic environment with cross-functional teams.
What We Offer
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Opportunity to work on high-impact products solving real-world challenges.
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Collaborative and inclusive team culture.
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Room for growth and skill development across product, tech, and operations.
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Competitive compensation and benefits.
Application Deadline: 30th May 2025
Start Date: As soon as possible
To Apply: https://bloomix.netlify.app/jobs/Bloomix/6829f841ba03f195074009a7
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.