Job Details

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Product Operations Associate

Nchitonet Recruitment | Lusaka

Nchitonet Recruitment

Innovating the future of tech solutions in Zambia.

Job Description

Job Title : Product Operations Associate
Location: Lusaka, Zambia & Kenya (Hybrid/On-site)
Salary: Competitive / Open

About Us
We are an innovation-driven organization committed to building intelligent, tech-enabled solutions that address real business challenges. As part of our Enterprise Products team, you’ll play a key role in scaling high-impact technology products that power the heart of our operations.

About the Role
As a Product Operations Associate, you will sit at the intersection of product development, operations, and user experience. Reporting to the Head of Product, you’ll work closely with cross-functional teams — including technology, operations, and business stakeholders — to ensure that our products are not only robust and scalable but also aligned with the evolving needs of our users and business.

Key Responsibilities

  1. Product Functionality Oversight : Manage and monitor day-to-day operations of existing products by handling configurations and responding promptly to change requests.
  2. Product Development Support: Translate business and user needs into clear documentation such as use cases, flowcharts, mock-ups, and Product Requirements Documents (PRDs).
  3. Product Launch & Rollout: Lead the planning and execution of product and feature launches, ensuring smooth rollouts and timely resolution of stakeholder queries.
  4. Technical Issue Resolution: Investigate and escalate bugs and technical issues from the field team by coordinating with engineering and QA teams for resolution.
  5. Process Automation: Design and implement workflow automations using tools like Zapier, Google Scripts, or other low-code platforms to improve operational efficiency.
  6. Cross-Functional Collaboration : Partner with product managers and various teams throughout the product lifecycle — from ideation and design to testing and release.
  7. Quality Assurance & Testing: Conduct functional and regression testing for applications, web panels, and automations to ensure quality, performance, and user satisfaction.

Qualifications & Skills

What We Offer

Application Deadline: 30th May 2025
Start Date: As soon as possible

To Apply: https://bloomix.netlify.app/jobs/Bloomix/6829f841ba03f195074009a7

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Don't miss out on this opportunity!