Job Details

Your next big opportunity awaits

Product Support Representative

Liebherr Group | Kalumbila

Liebherr Group

Innovating the future of tech solutions in Zambia.

Job Description

Responsibilities

  • Perform engine preventive maintenance tasks as scheduled and as per OEM standards. Where required, supervise customer and other Liebherr personnel while performing the various tasks.
  • Participate in the removal and installation of components on the engines – corrective maintenance.
  • Participate in the removal and installation of Engine / Repower equipment modules.
  • Participate in the planning of and execution of maintenance activities related to the engine project.
  • Must be able to adapt to different situations and perform the job without direct supervision.
  • Strong Troubleshooting ability to determine the reason for equipment malfunction.
  • Refer to and follow technical manuals, policies, safety requirements and industry standards.
  • Participate in the initial product failure investigation as required.
  • When necessary, be able to compile and accurately order spare parts from the factory.
  • Perform administrative functions such documenting the work performed and other job required forms on a computer system or as required.
  • Adhere to all company policies, procedures and comply with all local safety and regulatory requirements.
  • Work closely with the entire service team including personnel from Liebherr Affiliates and Customers by demonstrating good teamwork skills and maintaining positive interactions with customers.
  • Dedicated to getting the job done in the shortest possible timeframe whilst meeting established standards of quality, safety and customer satisfaction.
  • Able to work shift rotations on mine site.
  • Provide assistance on other Liebherr Projects and products, where explicitly requested by senior management either verbally or in writing. At your current job location, the request for assistance may be given by the site project manager or his delegated personnel.
  • Participate in, and supervise quarterly tool audits and reporting.
  • Ensure product improvement reports are written and submitted for all reported failures.

Competencies

CORE VALUES

•            Independence

•            Trustworthy

•            Innovative

•            Value employees

•            Quality work

•            Responsible

CORE COMPETENCIES

•            Health and safety

•            Strong communication

•            Team Spirit

•            Customer focus

•            Analytical Thinking

•            Professionalism

•            Consistent professional improvement

•            Leadership

TECHNICAL COMPETENCIES

•            Product Knowledge

•            Relationship Management

•            Negotiation

•            Data/ IT Systems, Reporting & Budgeting

•            Documenting

•            Occupational, Health, Safety and Environment

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Musanta Kalota.

One Passion. Many Opportunities.

The company

Location

Liebherr-Zambia Ltd.

T5 Mwinilunga Road

Kalumbila

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