Job Details

Job Description

Description:

Job Purpose

The Production & Technical Manager will oversee Technical Center operations, and supporting field teams through the development, implementation, training product troubleshooting processes, and production aspects related to product kitting, and assembly. Be responsible for scheduling and strategic planning within the production department, as well as managing and developing a team of freelance staff.  Health and Safety is a key part of this role, and the post holder will be expected to lead on all health and safety aspects relating to productions as well as having significant input on building-wide health and safety management.

Summary of Key Responsibilities :

• Lead the Technical and Production Teams, ensuring the teams are set for success! Responsible for the short and long-term team plans, ensuring proper staffing through recruitment and onboarding of team members.
• Plan the deployment of resources across the season, ensuring that resource issues are identified and addressed in good time.
• Manage and strictly control the annual production department budget, abiding by the company’s financial systems
• Coordinate with the inventory and supply chain teams to ensure materials and components are available for production activities
• Manage the integration of product testing and assembly processes, including coordinating with product health teams to resolve quality issues or recurring defects.
• Manage the recruitment and rota for freelance technical staff, managing their workloads, ensuring protocols are complied with and relevant forms are completed.
• Create and implement policies and plans for the department and to ensure they are regularly updated, compliant, clearly communicated and fit for purpose.
• Provide continuous on-the-job coaching and feedback, complete monthly performance and bonus calculations for all team members, and ensure timely completion of performance reviews.
• Oversee all Technical Center operations, including processes for all product refurbishment, S&OP spare part orders, quarantine fixes, product testing, and ensuring safety and security.
• Coordinate with Global Product Health team to review and analyze product health results, and assist in developing new testing, training, and communication strategies across operations and field teams.
• Collaborate with Global product health, Global operations, China operations, and Zambia Quality Assurance teams to develop and implement testing processes for manufacturing defects requiring refurbishment.
• Oversee all production-related activities in the Operations department, ensuring the smooth functioning of product kitting and assembly lines.
• Develop, implement, and monitor production schedules to meet operational goals, ensuring timely and quality output.
• Collaborate with the Product teams to ensure that production processes are aligned with product development, and accommodate new product features or updates.
• Ensure all production related work is safe and complies with current entertainment licensing, fire, building and Health and Safety legislation and take overall responsibility for risk assessments within the department.
• Maintain and develop good relations with local and national suppliers, seeking out competitive deals for hires and equipment.
• Provide data-driven insights to inform project decisions, prioritizing high-impact initiatives.
• Share tools, knowledge, and ideas that expand data use for long-term project success.
• Support the Head of Operations in monitoring and reporting project progress, ensuring data quality and timeliness.
• Undertake regular field visits to assess trends, needs, and gaps in field operations.
• Coordinate with Global Operations, Legal and Policy teams, and industry groups to ensure compliance with ZEMA and GOGLA waste management regulations.
• Ensure compliance with government organizations to obtain product approval certificates based on specification requirements.
• Maintain relationships with regulatory bodies, ensuring clear communication of product requirements.
• Communicate policy changes from these organizations to global product and supply chain teams and develop solutions to any compliance issues

Required Skills and Competencies

• Strong written and verbal communications skills
• Attention to detail
• Professional work ethic and demeanor
• Self-motivated and ability to work in teams and independently
• Data analytical skills in MySQL and database management tools
• Excellent Technical Skills
• Data visualization skills
• Collaborative skills with proven ability and experience of working with creative teams.
• Excellent attention to detail, planning and organisational skills.
• Excellent numerical and budget management skills.
• Self-starting, motivated, enthusiastic and calm under pressure.
• Collegiate and collaborative working style

Primary Areas of Accountability: