Job Details

Job Description

The Project/Service Delivery Manager shall be responsible for business analysis, project management, and solution delivery. This position has two sets of responsibilities, each focused-on delivery. The first is  Project Management, and the second is the Service Delivery Manager for managed services and project delivery vendors.

The individual in this position shall liaise between the broader organisation, IT and executive management, and outside vendors. The Project/Service Delivery Manager will direct efforts for documenting requirements, project planning, facilitating design meetings, managing risk, tracking progress, updating status, facilitating resource allocation, coordinating transition to production, and managing project closure.

The ideal candidate will be a strong project manager and have managed project teams. They shall also have had experience working and managing in an environment with managed services providers or have worked as a project manager for a managed services vendor.

They must be comfortable working in a dynamic organisation with high delivery and quality demands.

Responsibilities:

• Interface with Executives, IT Management, and End Users to define business, financial, and operational requirements
• Analyze and model existing business processes
• Develop standards and best practices for use, across multiple projects
• Lead definition of scope and objectives for new and requested projects, involving all relevant stakeholders and ensuring technical feasibility
• Manage a portfolio of assigned technology projects in conjunction with the organisation’s technology and business goals
• Ensure projects are delivered on-time, within scope, and within budget using Project Management deliverables such as project plans, project budgets, status reports, and risk/issue logs
• Manage changes to project scope, schedule, and costs using appropriate verification techniques
• Effectively manage, document, and communicate project risk
• Manage project documentation, agreements, and contracts
• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
• Managing finances and budgets.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Remaining organised and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.

Requirements:

• A Diploma or bachelor’s degree in a related field.
• Strong customer service, project management, and quality control skills.
• Good resource planning skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.