Job Details

Job Description

About the Role:
We are seeking a highly organized, friendly, and tech-savvy individual to oversee the day-to-day operations of our newly built, modern, and fully furnished apartments in Chalala. This role is ideal for someone who is passionate about hospitality and has experience with online booking platforms and customer service.

Key Responsibilities:

1. Booking & Guest Management

• Manage apartment listings on Airbnb, Booking.com, and other short-term rental platforms
• Respond promptly to guest inquiries and booking requests
• Coordinate guest check-ins and check-outs, welcome guests on arrival, and provide a brief tour of the apartment
• Handle guest complaints or special requests professionally and efficiently

2. Operations & Supervision

• Supervise housekeeping and gardening staff to ensure apartments are clean, well-maintained, and ready for guests
• Maintain cleaning schedules and ensure timely turnaround of apartments
• Monitor inventory levels (toiletries, linens, etc.) and request supplies as needed
• Conduct regular inspections of the apartments and property

3. Sales & Marketing

• Promote the apartments on social media (Facebook, Instagram, WhatsApp, TikTok) to increase visibility and bookings
• Create engaging content (photos/videos) to showcase the property
• Implement promotions, offers, or collaborations to attract new guests
• Identify additional online and offline sales channels

4. Administration & Reporting

• Maintain a booking calendar and generate weekly reports on occupancy, revenue, and guest feedback
• Keep records of expenses and coordinate with management on budgets and pricing
• Make recommendations for improvements to enhance the guest experience

Qualifications:

• Proven experience in hospitality, front desk/reception, or Airbnb/short-term rentals
• Familiarity with Airbnb, Booking.com, and other booking platforms is a must
• Strong communication and interpersonal skills
• Tech-savvy – able to use smartphones, booking apps, and social media effectively
• Highly organized, proactive, and customer-focused
• Must be fluent in English; knowledge of other local languages is a plus
• Must be based in or able to travel easily to Chalala

Working Hours & Compensation:

• Flexibility required depending on guest check-in/check-out times
• Compensation to be discussed based on experience; may include a base salary + performance-based incentives

To Apply:

Please send your CV to [email protected] before the 2nd of June, 2025.