Receptionist at Ciela Resort & Spa

Job Description

Job Title: Receptionist
Location: Ciela Resort & Spa
Posted On: 22nd May 2025
Employment Type: Full-Time

Position Overview:

The Receptionist will be the first point of contact for guests at Ciela Resort & Spa. This role requires a warm, professional, and highly organized individual who thrives in a fast-paced hospitality environment. The ideal candidate will deliver outstanding customer service and ensure every guest receives a seamless and memorable experience from arrival to departure.

Key Responsibilities:

Greet guests warmly and professionally upon arrival and departure
Manage check-in and check-out processes efficiently
Handle reservations, room allocations, and guest requests
Respond to guest inquiries via phone, email, and in person
Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction
Maintain accurate records of bookings, payments, and guest information
Handle guest feedback or complaints with care and professionalism
Ensure the front desk area is tidy, welcoming, and stocked with materials.

Qualifications:

Minimum of a Grade 12 Certificate; Diploma in Hospitality or related field is an added advantage
At least 2 years of experience in hotel front desk or customer service role.
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Professional appearance and demeanour
Proficient in Microsoft Office; knowledge of hotel management software ( Opera)
Flexibility to work in shifts, including weekends and holidays

How to Apply:

Interested candidates should submit their CV and a cover letter to [email protected] by 29th May 2025 at 17:00hrs. Please include “Receptionist” in the subject line.