Job Details

Job Description

Grand Palace Hotel seeks  to hire a receptionist to join the Front Office Team.  We are looking for a friendly and enthusiastic   receptionist to join our front of house team. You will be responsible for managing bookings and ensuring a pleasant and warm experience for our guests.

Duties and Responsibly

• Greeting guests on arrival to the hotel
• Processing check-ins and explaining key facilities within the hotel including the fitness center and on-site restaurant
• Taking bookings by phone and walk ins and recording all details in our online system
• Providing advice and information about local attractions, restaurants and transport options
• Creating final bills at check-out and processing payments
• Helping guests with special requests, for example wake-up services
• Taking messages and passing them on to guests promptly
• Dealing with guest complaints or issues in a timely and professional manner
• Liaising with housekeeping staff to ensure rooms are available for check-in

Skills

• Problem-solving abilities
• Communication and interpersonal skills
• Excellent customer service skills
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software

Qualifications

• a minimum of 3 years experience in a similar role
• Full grade 12 certificate
• must be physically fit, as the role requires a lot of moving around, and working night shift it also involves  standing for many hour.