Job Description
WE ARE HIRING
Vacancy title:
RECEPTIONIST
Jobs at:
KON COURT APARTMENTS
Deadline of this Job:
19th JANUARY, 2024
Duty Station:
RIVERSIDE KITWE
JOB DETAILS:
Receptionist Job Summary:
The Receptionist is responsible for providing a friendly, welcoming and efficient service to all guests, in line with the Appartments’ vision and values on customer satisfaction.
KEY DUTIES AND TASKS
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To undertake front office house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
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To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
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To deal with guest requests to ensure a comfortable and pleasant stay.
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To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
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To be responsible for accurate and efficient accounts and guest billing processes.
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To assist in keeping the Appartments reception area clean and tidy at all times.
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To undertake general office duties, including correspondence, emails, filing and phone, to ensure the smooth running of the reception area.
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To administer all reservations to ensure that bookings are made and recorded accurately.
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To ensure that all reservations and cancellations are processed efficiently.
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To keep up to date with prices and special offers to provide accurate information to guests.
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To report any maintenance, breakage or cleanliness problems to the manager.
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To administer the general petty cash system and float in an accurate manner.
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To undertake all training as required (eg, first aid, health and safety, customer service).
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To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
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Understand the company’s policy on work shifts, guest’s possessions and privacy issues
REQUIREMENTS:
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Certificate in hotel or hospitality management
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Computer literate / knowledge of Hotel Management Software
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Self-driven, innovative and creative
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At least 1 year experience
Local Kitwe residents are highly recommended to apply
JOB APPLICATION PROCEDURE:
To apply for this job email your details to
[email protected]
.