Job Details

Job Description

Job Vacancy: Receptionist

Company: North Star

Location: Lusaka, Zambia

Job Description:

North Star is looking for a friendly and professional Receptionist to join our team in Lusaka. The Receptionist will be the first point of contact for visitors and will be responsible for providing excellent customer service and administrative support.

Key Responsibilities:

• Greet and welcome visitors in a professional manner.
• Answer and direct phone calls to appropriate personnel.
• Maintain reception area and all common areas in a clean and tidy manner.
• Manage incoming and outgoing mail and packages.
• Schedule appointments and manage calendars.
• Assist with administrative tasks, such as data entry and filing.
• Provide basic and accurate information in-person and via phone/email.

Requirements:

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.

Education:

• Diploma; additional certification in Office Management is a plus.

Skills:

• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Good organizational and time management skills.
• Basic computer skills.

Experience:

• At least 1 year of experience in a receptionist or customer service role.