Job Details

Job Description

Job Purpose

To ensure smooth day-to-day operations of serviced apartments by managing front desk responsibilities, guest relations, and property maintenance coordination. This role is pivotal in delivering exceptional guest experiences while maintaining the quality and functionality of the property.

Key Responsibilities

Front Desk & Guest Services

• Greet guests warmly and professionally upon arrival
• Handle check-ins, check-outs, and reservations efficiently
• Respond to guest inquiries via phone, email, and in person
• Manage complaints and resolve issues promptly and courteously

Property Management

• Oversee apartment maintenance and cleanliness standards
• Coordinate with housekeeping and maintenance teams
• Conduct regular inspections of units and common areas
• Monitor inventory of supplies, equipment, appliances, furniture and amenities

Administrative Duties

• Maintain accurate records of bookings, payments, and guest feedback
• Prepare reports on occupancy, revenue, and maintenance issues
• Assist with budgeting and cost control measures
• Ensure compliance with health, safety, and property regulations

Skills & Qualifications

• At least two (2) years of proven experience in hospitality or property management
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in property management software and Microsoft Office
• Diploma or equivalent (degree in hospitality or real estate is a plus)

Personal Attributes

• Professional appearance and demeanor
• Customer-focused mindset
• Problem-solving attitude
• Reliable and punctual
• Discreet and trustworthy with sensitive information

Application Process

All applications comprising your curriculum vitae and motivation letter should be sent to [email protected].