Job Details

Job purpose

Responsible for setting up and accelerating growth of an active digital banking client and distribution channel network in the assigned region. Accountable for all related financial and service Key Performance Indicators.

Job responsibilities

• Recruit Digital Clients, Xpress Agents, and Merchants in line with the required monthly targets
• Insure correct KYC and customer due diligence is completed and submitted for onboarding purposes
• Ensure compliance to due diligence process at customer onboarding.
• Activation and deployment of Agents & Merchants
• Sensitize the Agents on Commission structure and payment dates
• Assigning vendor TDRs and DSAs to territories for maximum value
• Drive Merchant and Xpress Agent reward program in the region
• Ensure DSAs & TDRs receive all relevant training at onboarding and during their working time
• Define and execute digital sales onboarding strategy for clients and channels.
• Define and execute Xpress and Merchant channel activation strategy at the point of onboarding.
• Responsible for regional revenue performance of digital channel
• Identify and increase opportunities to increase digital banking channel penetration and growth in assigned area.
• Drive visibility of all channel (Agents and Merchants) outlets in the area
• Conduct quarterly market sizing and provide initiatives to stay ahead of market.
• Manage end to end customer communication
• Provide weekly and monthly management reports on performance for the region for digital sales business
• Ensure training, implementation and support advice to agents, merchants, and clients.
• Ensure Xpress Agents and Merchants in the region are adequately trained and supported to deliver on transaction targets

Internal/external contact

External:

• Local regulators on statutory matters Internal:
• Retail banking department
• Information technology
• Branch operations and channels
• Digital Middle Office

QUALIFICATIONS/EXPERIENCE

• At least three (3) Years’ Experience in Digital sales
• Expert Knowledge in digital client acquisition and Agency Banking Sales & Service
• University degree in a relevant field or professional qualification from a recognized university.
• Relevant business-related tertiary qualification.
• Strong numerical skills and financial acumen to analyze evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios.
• A good knowledge of financial spreadsheet applications (e.g. Excel) to capture and analyse financial data.
• Good knowledge of general banking practices and procedures.
• A good understanding of the principles and practices of business economics and the current business economic environment.
• A good current knowledge of different industry sectors
• A good knowledge of financial investment options and electronic banking options for lead generation purposes.
• A good knowledge of competitor offerings and structures.
• Sound understanding of current taxation laws as they apply to the portfolio of customers.
• Negotiation skills.
• Good knowledge of technical portfolio management systems

Inter – personal competencies

• Delivering Results
• Serving Our Customers
• Communicating with Impact
• Working in teams
• Building Relationships