Job Details

Job Description

A new opportunity is available for Regional Sales Supervisors to join Mukuru. The position is available in the Northern Region of Malawi.

The Regional Sales Supervisor reports directly to the Sales Lead.

This position is responsible for ensuring that all staff in their regions have all the information and documents they need to promote Mukuru services and sign-up new customers. The Regional Sales Supervisor is responsible and accountable for all Agents and Information Officers in their region. The successful candidate must ensure that new Agents and Information Officers are activated. They are also responsible for scouting out new areas and new locations for agent deployment.

Internal Liaison takes place with Marketing, New Agents and Agent Support Consultants and the Operations Team. External liaison takes place with agents and customers.

Duties and Responsibilities (Include but is not limited to):

• Oversee the sales and targets of their assigned region
• Provide advice and guidance to Sales Agents
• Obtain and monitor regional sales stats from Head Office
• Motivate Sales Agent to work towards sales targets
• Activate new Agents for regions when needed
• Keep track of various expenses and ensure all receipts are submitted timeously
• Develop awareness of the Mukuru brand and services
• Ensure sufficient stock of flyers and pamphlets are always available for Agents
• Explain to potential customers what Mukuru does and how transfers work
• Provide potential customers with the various locations where money can be sent
• Uphold and professionally promote the Mukuru brand
• Scout out and investigate feasibility of potential new locations for booth and branch set up.
• Establish the viability of the potential location
• Obtain sign-off for new location
• Make logistical arrangements for new agent deployment.
• Arrange with marketing for signage and collateral
• Carry out inspections to ensure agents are conducting their assigned duties.
• Identify potential new business leads in order to grow the region
• Prepare for and conduct presentations on Mukuru’s products and services
• To take responsibility for stock management and cost management in region
• Monitor regional targets and ensure they are met
• To create and submit weekly reports
• Act as the company ears and eyes on the ground all record all relevant information
• Collate all relevant information in the correct report template
• Conduct general people management functions to ensure the effective running of the region
• Resolve HR and IR issues for all sales staff within assigned region
• Complete all required documentation and ensure contracts are in place for new staff
• Ensure all new staff have sufficient training before commencing employment

Key Requirements:

• Grade 12 or equivalent (Desirable)
• Sales Degree/Diploma (Essential)
• Understanding and speaking of English and Chichewa /other relevant language (Essential)
• Knowledge of Mukuru products and services
• 6 months Customer Service experience
• Knowledge of money transfer procedures
• Knowledge of FIA regulations
• Additional Skills
• Multitasking skills
• Computer and telephone skills
• Verbal communication skills
• Selling skills
• Time management skills
• Organizational & administrative skills
• Conflict management skills
• People management skills
• Problem solving
• Attention to detail