Job Details

Job Description

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Job Summary

To provide advice and support in banking practice formulation and associated best practice improvement tactics; enabling the provision of specialist expertise.
• To manage and sustain a portfolio of Commercial customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The jobholder will be responsible for business development both with new customers and with existing customers
• A primary objective is to cross sell the full corporate product set
• Consistent with value based management, the job holder will be measured on risk-adjusted portfolio contribution as well as other performance metrics including customer satisfaction

Job Description

Customer relationship management: Relationship Management and Client Solutioning, Develop, manage and retain a portfolio of clients by building strong and sustainable relationships | Sales: Sell solutions using a diagnostic approach and by using an in-depth understanding of client needs and/ or industry to form a holistic view of the clients business, | Client management: Create and maintain an annual Client Management Plan, including input form product/sector specialists and credit analysts. | People & Performance: Owning & Deliver on all performance targets for the allocated portfolio of external sales activities | : | : | : | :

Sales and Service- 80%

• Achieve agreed sales targets for liabilities, assets and income.
• Develop and Implement proactive calling programme (both face –to-face and telephonic)for existing and potential customers.
• Create a lead base of external target market through networking,

discussions with SME advisors in branches and attending relevant social events,

Seminars ,trade shows and industry events.

• Spend a minimum of 75% of available time visiting with customers and targets
• Develop relationship plan for customers including sales and contact strategy
• Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively.
• Monitor and ensure adherence to risk service standards.
• Produce call reports in agreed format for all scheduled significant business meetings.
• Research, create and follow up on a target list for potential new business.
• Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
• Manage and control portfolio within agreed limits
• Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD)guidelines, KYC & STM procedures and other bank policies

• Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk

Risk &Control 20%

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)