Job Details

Job Description

About The Role

Reporting to the Principal Repayment Executive, the Repayment Executive’s primary responsibility is to ensure effective and efficient collection of outstanding debts for farmers. You will also be customers’ primary point of contact throughout the season and you will therefore need to strike the appropriate balance of toughness and compassion to ensure that customers return to farm with Apollo year after year. In order to succeed, you will need to work hard, quickly incorporate constructive feedback, seek opportunities to learn new skills, collaborate with your teammates, and effectively use dashboards to analyse and improve your own performance.

Location: Lusaka, Zambia

Reporting Lines: This role reports to the Principal Repayment Executive

Responsibilities

• Direct Tele-collections:
• Speak to tens of customers every day and help them build plans to clear their Apollo loan on time
• Meet daily, weekly, monthly and season-long targets for different metrics including: Promises to Pay (PTP) booked, PTPs upheld, calls attempted and completed, etc
• Creatively determine alternative ways to reach evasive farmers
• Demonstrate both compassion and toughness to ensure that customers always take your calls and trust your advice
• Creatively Use Technology
• Utilize individual dashboards to motivate yourself, set and accomplish goals, track how you are performing relative to your peers, and identify areas for improvement
• Use special technological tools to make special plans with customers that will maximize their chance of repayment
• Support the engineering team in continually improving the provided tools by sharing feedback about bugs or areas for technological improvement
• Distill feedback received from farmers to guide strategy
• Collaborate and See The Big Picture
• Share strategies that you’ve developed with the entire team to help others improve
• Think critically about the larger themes you encounter in your conversations with customers and be ready to provide insight to repayments leadership

The Ideal candidate will:

• Work extremely hard and always show up with energy and enthusiasm
• Have a deep knowledge of Apollo’s business and customers
• Seek constructive feedback on how to improve
• Understand how to interpret data and draw conclusions independently
• Be motivated by incentive-heavy compensation
• Have strong analytical and problem solving abilities
• Communicate fluently in both English, Tonga, Nyanja, and/or Bemba