Reservations Agent

Minor International • Hospitality & Catering Jobs • Livingstone • 3 months ago

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Livingstone, Zambia
Full-time
Company Location: Avani Victoria Falls Resort

Company Description

Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.

Job Description

Understand the relative importance and priority of the current account base, so that personal efforts can be directed accordingly.
Support the development of new client contacts and the maintenance of detailed information on the potential revenues from these accounts.
Achieve all personal financial and non-financial objectives, working with department leadership to ensure these objectives are met.
Take responsibility for your own professional development including strong financial literacy and negotiation skills, and strong face-to-face selling skills needed to become a future Sales Leader for Anantara and AVANI
Maintain accurate management status reporting on business results, and associated action planning.
Practice effective cost control and adhere to internal procedures for approval of expenditure
Actively participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.
Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise. In particular this includes Front Office, Reservations, and Events colleagues.
Drive opportunities to upsell and cross-sell Anantara / AVANI products
Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset
Ensure that all paperwork associated with the work of the department is processed quickly and efficiently, including letters, emails, contracts and reports.
Assist in establishing and maintaining client databases, and using those databases in promotions and marketing campaigns
Provide all assistance to guests and clients in a proactive, professional and friendly manner

Qualifications

• College Certificate in Hotel management.
• 1 year experience in hotel reservation or rooms division.
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local markets, and local competitors.

Additional Information

Full grade twelve school certificate

Three treceable referees with mobile numbers and emails

Closing date: 10th September 2024