Job Details

Job Description

We are seeking a motivated and detail-oriented individual to assist in managing bookings and reservations for our clients growing business. As a reservation’s agent, you will be responsible for answering customer inquiries, processing bookings, and handling any cancellations or changes to reservations.

Job Duties:
Responding to customer inquiries via phone, email, and online chat
Processing bookings and reservations accurately and efficiently
• confirming payments
• assisting with service marketing
• maintaining records and reports
• coordinating with related departments
Providing excellent customer service to ensure customer satisfaction and resolving customer issues
Managing cancellations, changes, and refunds as needed
Maintaining accurate records of bookings and reservations
Staying informed about products and services

Qualifications:

Prior experience in customer service or hospitality industry preferred
Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Knowledge of reservation systems and basic computer skills

Email: [email protected]