Job Details

RESERVATIONS CONTROLLER VACANCY

Number of Vacancies : 1

Contract Term : 6 Months (Probationary), 2 years (Full-term contract)

Reporting to : Reservations Control Manager

Location : Proflight Head Office

Deadline for Submissions : 20 June 2025

Start Date : 1 Aug 2025

RESPONSIBILITIES;

• Fares Filing – loading, revision, review, testing of airline fares in various sales systems.
• Flight Inventory review and revising of fare and capacity inventory of airline seats in airline reservations system.
• Flight Schedules – loading, revision, review, testing of airline flights in various sales systems and visual platforms.
• Review of additional capacity and charter requests.
• IROPS-assist with flight rescheduling and passenger rebooks at times of Irregular Operations.
• Reservations System Management – setup/manage various parameters within system backend.
• Commercial Systems Technical Assistance – problem solving/resolution working with various suppliers and software systems.
• Revenue Accounting – liaison with outsourced supplier in all aspects of this area.
• Manage Groups and VIP Bookings.

• Background/Knowledge in aviation industry, particularly in Commercial Airline section.
• System Knowledge in GDS, ATPCO, Videcom Reservations System, IATA BSP.
• Understanding of airline sales distribution system.
• Above average use of MS Excel.
• Understanding of Airline Ticket Revenue Accounting.
• Strong communication and interpersonal skills for interaction with customers and colleagues.

QUALIFICATIONS;

• Full grade twelve certificate or equivalent.
• Experience in the airline industry.
• At least 5 years’ experience and knowledge in a reservation department.

Application : To apply, email your cover letter, Curriculum Vitae and Academic qualifications as a Single PDF file to: [email protected] with ‘Application for Reservations Controller Position ‘ as the subject of the email. All qualifications must be validated by the Zambia Qualifications Authority (ZAQA) prior to submitting an application for this position.

NOTE: The closing date for applications is 20th June 2025 at 17:00 hours. Please note that only short-listed candidates for the interviews will be contacted.

Proflight Zambia is “an equal opportunity employer”, therefore qualified candidates are encouraged to apply irrespective of gender.