Job Details

Job Description

Restaurant Manager

Location: Lusaka, Zambia
Company: Mapalo Holdings
Application Deadline: September 4th, 2024

Job Description:
Mapalo Holdings is looking for an experienced Restaurant Manager to oversee the daily operations of our restaurant. The successful candidate will ensure excellent customer service, manage staff, and handle administrative tasks to maintain a high standard of service and operational efficiency.

Key Responsibilities:

• Oversee daily restaurant operations and manage staff.
• Ensure customer satisfaction by addressing complaints and providing excellent service.
• Handle financial aspects including budgeting, forecasting, and payroll.
• Develop and implement restaurant policies and procedures.
• Coordinate with kitchen staff to ensure smooth operations.
• Monitor inventory and order supplies as needed.

Requirements:

• Proven experience as a Restaurant Manager or similar role.
• Strong leadership and management skills.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and work under pressure.

Education:

• Degree in Hospitality Management, Business Administration, or a related field.

Skills:

• Strong organizational and problem-solving skills.
• Proficient in Microsoft Office and restaurant management software.

Experience:

• Minimum of 5 years experience in restaurant management.