Job Details

JOB PURPOSE

To lead the Retail Banking Head office sales units comprising of Workforce Banking, Auto and Mortgage Products, Bancassurance, Women’s Banking and Alternate Banking. Responsible for delivering growth and retention of Retail Banking customer portfolios and achieve the strategic and financial targets set by the business. To effectively manage process, controls, resources and all operational activities of the sales units in line with Bank policy and Strategy.

Under the supervision of the Head Retail Banking – Segment Sales the following are among the Job Key Responsibilities :

In collaboration with Head-Retail and Business Performance, set performance targets for the team;

• Alternate Banking: Card Business and Internet and Mobile Banking targets
• Workforce Banking: Loans disbursed and number of companies onboarded on scheme. Acquisition of their employees.
• Women’s Banking: Alliance programs and female customer acquisitions.
• Bancassurance: Bancassurance targets and liaison with insurance partners
• Auto and Mortgage: Auto loan and Zanaco Home loan targets.
• Manage Deposits, Loans/Advances, Number of funded accounts, net interest income, fee and commission income and expenses and aim to achieve and/ or exceed these targets in order to achieve growth and profitability for the bank.
• To spear head Retail product promotion campaigns.
• Implement robust distribution network, develop and drive the retail banking sales strategy execution.
• Alignment of strategy to technology trends and provide competitive response, identify and take ownership of generating sales opportunities through various events and marketing efforts.
• Owning and delivering the alternate channel strategy as well as working closely with other businesses within Zanaco
• Strategically provide oversight on all Retail partnerships, campaigns, and enhancements with close collaboration with Client Solutions, IT, Business Banking, CIB and Operations’ Departments
• Strategically enable and foster a cost management framework that creates a sustainable business model.
• Deliver a consistently “aligned to client needs” customer value proposition that ties business strategy to innovation and digital journeys in a systematic and seamless manner
• To deliver standardized sales and service discipline across distribution points in order to ensure that a customer centric performance culture is maintained across the Retail Banking network in line with the Bank’s shared values
• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Banking and Financial Services Act.
• Complete disclosure to the customers in terms of accreditation, service fees, and commission.
• Drive the adherence to key regulatory requirements around Environment, Sustainability and Governance practices within the Business.
• Monitoring post acquisition engagement level with client, branch managers and workforce banking
• Monitoring the service level efficiency of workforce banking team and Alternate Banking team.
• To oversee preparations for Retail internal audits.
• To act as functional liaison for operational activities between Retail and all support departments.
• To ensure acceptable audit results and adherence to bank and regulatory procedures
  audits including health and safety audits.
• To work with various departments to support and implement new initiatives.
• Maintain adequate controls to ensure compliance with consumer protection statutes/regulations in a defined area of responsibility.
• Implement bank-directed changes relating to regulatory amendments.
• To review snap check findings, audit findings, and risk events and ensure all findings are closed within agreed timelines.
• To ensure completion of all projects within the allocated units.
• Perform any other duties as delegated by management.
• To ensure maximum collection of revenue.
  • Provide clear and consistent guidelines on vision and strategic goals
• To manage daily attendance and leave programs in compliance with relevant HR policies and procedures.
• Reward employees and the team based on exceptional performance
• To engage the team on issues raised in the eNPS with a view to resolve them
• Be an effective team player through communication, performance management, development plans and reward/recognition practices.
• Cultivate an environment that supports diversity and reflects Zanaco Brand
• Build a culture of continuous improvement in sales development
• Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
• Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of the profitability and productivity outcomes.
• Acts in a manner that transparently promotes the organization’s values and delivers in an aligned manner.
• Any other responsibilities assigned by management

  INTERNAL/EXTERNAL CONTACT

  External:

• Local Regulators on statutory matters

  Internal:

• Corporate Banking Departments
• Business Banking Departments
• Treasury Departments
• Information Technology
• Branch Operations

QUALIFICATIONS AND EXPERIENCE

• University degree in a relevant field or professional qualification from a recognized university.
• Eight (8) Years’ Experience in Banking or related field.

• Atleast 3 years’ experience in a leadership role

• Relevant business-related tertiary qualification.
• Strong numerical skills and financial acumen to analyze evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios.
• A good knowledge of financial spreadsheet applications (e.g. Excel) to capture and analyze financial data.
• Good knowledge of general banking practices and procedures.
• A good understanding of the principles and practices of business economics and the current business economic environment.
• A good current knowledge of different industry sectors
• A good knowledge of financial investment options and electronic banking options for lead generation purposes.
• A good knowledge of competitor offerings and structures.
• Sound understanding of current taxation laws as they apply to the portfolio of customers.
• Negotiation skills.
• Good knowledge of technical portfolio management systems
• ZAQA Certification

JOB CORE COMPETENCIES

• Delighting Customers
• Networking / liaison
• Persuading and selling
• Drive for results
• Analytical thinking
• Rule orientation
• Teamwork
• Problem solving
• Verbal and written communication