Job Details

Job Description

Our client in the FinTech industry is seeking a highly motivated and detail-oriented Revenue Assurance / Reconciliations Officer to join their dynamic team. The ideal candidate will be responsible for ensuring accurate reconciliation, dispute resolution, and continuous improvement of revenue assurance processes.

Key Responsibilities

• Reconciliation of NFS and Visa transactions
• Handle all NFS and Visa dispute queries, Investigate and resolve all variances
• Follow-up on reconciling items and ensure to resolve all issues whether through manual process or system-related
• Monitoring and analysis of performance for all products
• Maintain reconciliation schedules for Allocations and other products
• Prepare monthly and Quarterly performance reports
• Lead ongoing continuous improvement of revenue collection processes
• Reconcile the e-money transactions on a daily, weekly and monthly basis
• Ensure daily reconciliation of Main Bank Trust accounts
• Improve methods of carrying out work through on-the-job concrete experience
• Ensure that workflow continues without interruption
• Immediate and high-priority Escalation of any discrepancies or anomalies identified during the reconciliation process.
• Ensure that monthly reconciliation files are delivered for calculating monthly revenue and costs purposes
• Identify processes and procedures where the quality of work may be improved
• Understand the consequences of not maintaining quality focus and operating appropriately
• Ensure quality standards are implemented correctly. Report non-compliance
• Any other duties assigned by the supervisor /Manager

Qualifications & Experience

• Grade 12 Certificate.
• Degree or Diploma in Accounting, Finance, Business Management or related field from a recognized institution.
• Results must be verified with the Zambia Qualification Authority (ZAQA).
• Minimum of 3 years’ experience in accounting, reconciliation, or related field.
• Previous experience in FinTech, Banking, or Telecom is an added advantage.
• Must be a registered member of ZICA.

Skills & Competencies

• Strong analytical skills with excellent attention to detail.
• Ability to interpret data and solve complex problems.
• Excellent communication and report-writing skills.
• High level of accuracy, adaptability, and solution-oriented mindset.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Strong organizational and time management skills.
• Ability to work under minimal supervision while meeting tight deadlines.
• Team player with leadership potential and innovative thinking.

Personal Attributes

• Results-driven and self-motivated.
• Critical thinker with sound judgment.
• Creative, innovative, and adaptable to change.
• Ability to work flexible hours based on business needs.

Interested candidates who meet the above qualifications should send their CV and supporting documents to [email protected] with the subject line: Application – Revenue Assurance / Reconciliations Officer.

Deadline: 25th August 2025.