Job Details

Job Description

Core Description
Responsible for the management of the full sales cycle for defined segment and customer base. Responsible for achieving or exceeding the new and existing business target. Maximize relationship building opportunities with customers and improve the image of the segment and that of BCX Zambia.

Key Deliverables / Primary Functions
Develop, review, communicate and monitor an effective client strategy
Design and execute on the account plan
Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
Manage and conclude tender proposals and requests
Manage post-sales implementation
Ensure data quality and integrity on Sales trackers and systems is kept at the agreed levels
Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance
Drive customer experience improvement of the segment

Core Functional Skills & Knowledge
Financial Management
Risk Management
Business Development
Budgeting and Forecasting
Conflict Management
Presentation Skills
Project Management
Communication
Core Behavioural Competencies
1. Job Match Rating
2. Delivering Results
3. Meeting customer expectations
4. Decision Making
5. Handling Pressure
6. Communication and Impact

Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Marketing/Sales
OR NQF 4: Grade 12

Additional Qualification preferred or advantage
Experience
A minimum of 3 years ICT Sales and Customer Relationship Management experience is required

A minimum of 5 years ICT Sales and Customer Relationship Management experience is required

Certifications
None
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Interacts with similar levels, Senior Management and various stakeholders within BCX and external to BCX

Special Requirements/ Employment Condition
Valid Drivers license
Required to travel locally
Workplace/Physical Requirements
Full-time Office Based position.
Non-Billable