Job Details

Job Description

POSITION: Sales Assistants (x4)

DEPARTMENT: Sales

REPORTS TO: Store Manager

Job Summary : Our client, a Furniture and Electronics store is looking for Sales Assistants within Lusaka. The Sales Assistant will be responsible for providing exceptional customer service, driving sales, and ensuring customer satisfaction within the furniture store. The role requires an individual with proven furniture sales experience and the ability to understand customer needs, recommend suitable products, and support the overall store operations.

Key Responsibilities

• Greet, assist, and guide customers in selecting furniture products that meet their needs, preferences, and budget.
• Provide detailed information on product features, materials, functionality, pricing, and after-sales services.
• Meet and exceed monthly/quarterly sales targets set by management.
• Maintain knowledge of current furniture trends, designs, and inventory.
• Prepare quotations, process orders, and ensure proper documentation of sales transactions.
• Assist in arranging, displaying, and replenishing showroom furniture to maintain a visually appealing store environment.
• Handle customer queries, complaints, and returns in a professional and timely manner.
• Collaborate with warehouse and delivery teams to ensure smooth product dispatch and timely delivery.
• Keep accurate records of sales, customer interactions, and stock levels.
• Support promotional activities, marketing campaigns, and in-store events.
• Adhere to company policies, health and safety guidelines, and standard operating procedures.

Qualifications and Skills

• Grade 12 Certificate
• Diploma in sales and Marketing
• Minimum of 3 years’ experience working in a furniture store (mandatory).
• At least 3 years’ proven experience as a Sales Assistant or in a sales/customer service role.
• Strong knowledge of furniture products, materials, and industry trends.
• Excellent sales and negotiation skills with a record of accomplishment of achieving sales targets.
• Proficiency in basic computer applications (POS systems, MS Office).
• Good organizational skills with attention to detail.
• Strong interpersonal and communication skills.

Personal Attributes

• Customer-oriented with a friendly and approachable demeanour
• Confident, persuasive, and results-driven.
• Team player with a positive attitude.
• Ability to work under pressure in a fast-paced retail environment.

Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees as one document to:

Email: [email protected]

The closing date for receipt of applications is 16th September, 2025 .  Only shortlisted candidates will be contacted.