Sales Consultant at BUILDERS WAREHOUSE MAKENI

Functions / Responsibilities:

Achieve Sales

Ensure that you have general knowledge of your stock and products so that you can advise customers Appropriately.
That stockholding is “true” before finalizing sales, as needed. Do not commit to deliveries – always
Confirm with dispatch. – “Never over promise ,and under deliver”
Ensure you know and action the appropriate procedures for specials and out of stocks.
Adhere to the standards of the selling skills course.
Ensure that your department is always manned.
Carry out after sales follow up.
Market awareness
Always push for add-on sales to increase basket

Customer satisfaction

Handle all customers according to the standards in the Interact with Customers course.
Present a positive image to customers, acknowledge, approach and greet customers as required,
Understand their special needs and respond to their queries as required
Meet housekeeping requirements
Answer telephone in appropriate manner and assist customers
Timeous feedback to customers according to sunset rules

Be accountable for stock

Always be in and around your allocated shelves to prevent theft and breakages.
Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
Give feedback to the HOD or Replenishment HOD.
Conduct stock counts accurately as required on a regular basis.
Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
Remove damaged or incomplete items from the floor, report them to the HOD and take them to the
Appropriate place for damages, where they can be recorded and correctly processed.
Confirm with HOD or Replenishment HOD for STO’s from a different site.
Ensure article code match description before processing
Merchandize stock and maintain standards
Always be in and around your allocated shelves to prevent theft and breakages.
Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
Give feedback to the HOD or Replenishment HOD.
Conduct stock counts accurately as required on a regular basis.
Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
Remove damaged or incomplete items from the floor, report them to the HOD and take them to the
Appropriate place for damages, where they can be recorded and correctly processed.
Confirm with HOD or Replenishment HOD for STO’s from a different site.
Ensure article code match description before processing

Minimum Academic, Professional Qualifications and Experience required for this position

Requirements:

Competencies: