Job Details

Job Description

Job Title: Sales Executive

Company: Icypeed Logistics
Location:Kitwe, Zambia
Department: Sales & Business Development
Reports To: Branch Manager – Kitwe
Employment Type: Full-time

Job Purpose

The Sales Executive will play a key role in driving revenue growth by identifying new business opportunities, managing customer relationships, and promoting the company’s full range of logistics services in and around the Kitwe region. The role requires a self-driven and results-oriented individual with a solid background in B2B sales and logistics.

Key Responsibilities

1. Sales & Business Development

* Proactively identify and engage potential clients across mining, manufacturing, retail, and FMCG sectors.
* Promote Icypeed’s services including road freight, warehousing, last-mile delivery, and cold chain logistics.
* Conduct client visits, present tailored logistics solutions, and negotiate contracts to close new deals.
* Achieve and exceed monthly and quarterly sales targets.

2. Customer Relationship Management

* Maintain strong, long-term relationships with clients by ensuring high levels of service satisfaction.
* Serve as the main point of contact for client inquiries, service issues, and feedback.
* Resolve problems effectively and escalate issues when necessary to ensure client retention.

3. Market Intelligence & Strategy

* Monitor local market trends, competitor activity, and customer needs to identify new opportunities.
* Provide input to the Branch Manager on pricing, service packages, and promotional campaigns.
* Participate in trade shows, industry events, and networking forums to enhance brand visibility.

4. Internal Coordination

* Collaborate with operations, dispatch, and customer service teams to ensure smooth execution of logistics services.
* Share client expectations clearly with the operations team and follow up to ensure service delivery meets agreed standards.
* Provide accurate and timely updates on shipment tracking and client documentation.

5. Reporting & Administration

* Maintain detailed records of leads, client interactions, quotations, and contracts using CRM systems.
* Submit weekly and monthly reports on sales activities, client feedback, and revenue forecasts to the Branch Manager.
* Prepare proposals, presentations, and service agreements tailored to client requirements.

Qualifications & Experience

* Degree in Marketing, Sales, Logistics, Business Administration, or related field.
* Minimum 2 years’ experience in B2B sales, preferably within the logistics or supply chain sector.
* Proven ability to meet or exceed sales targets in a competitive environment.
* Knowledge of Zambia’s transport and logistics landscape, particularly in the Copperbelt.
* Valid driver’s license and willingness to travel within the region.

-Skills & Competencies

* Strong negotiation and persuasive communication skills
* Customer-focused with high levels of professionalism
* Target-driven with strong commercial awareness
* Effective planning, time management, and reporting skills
* Problem-solving mindset and ability to work independently
* Team player with a proactive and energetic approach