Job Details

Location:

Luapula and Northern, Zambia

Job Title: Sales Operations Specialist

Department: Commercial

Reporting Line: Regional Sales Manager

Location: Northern and Luapula Province

We are building a diverse and inclusive team and this opportunity is open to any qualified internal applicants. Female candidates with experience are particularly encouraged to apply for this role.

About ENGIE Energy Access (EEA)

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.6 million customers and more than 8 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engi e – energyaccess.co m

https://www.linkedin.com/company/305510 6

Job Purpose/Mission

The Sales Operations Specialist is responsible for supporting the sales execution to enable the growth of the organization. He or She will manage the sales and training operations within the locations assigned. The role holder will be responsible for providing data insights and reports on sales trends for these locations, supervising strategic sales and marketing strategies that have been developed for implementation, and the expansion and development of new markets.

Responsibilities

1. Recruitment, training, and onboarding (and off-boarding) of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.
2. Develop and implement activation plans at the different locations including performance evaluation.
3. Track sales trends and provide insights on current sales performance and define sales strategies to boost productivity.
4. Implement trade marketing activities and account for all trade marketing assets at each location.

Deliverables and Activities Activation Design

1. Maintains & executes the trade/sales activation calendar.
2. Ensures the various layers of the sales team are trained and up to date with products catalog and understand commission incentives.
3. Recruitment of sales field team and ensure the team is equipped with sales tools – digital platforms, transport etc. Measurement & Evaluation

1. Track and analyze KPIs for growth and performance improvement by locations and sales rep/agent team lead.
2. Boost sales productivity by simplifying the sales process and identifying pain points at every stage of the sales funnel.
3. Partner with Sales and Marketing teams to define lead qualification process and analyze campaign performance with reporting and dashboards.

Data Insights & Documentation

1. Own the end-to-end process of tracking sales, operational metrics and delivering regular insights to the business and sales managers; define and deliver techniques to improve sales performance for sales management.
2. Support Sales Manager in planning, target setting and documentation, in alignment with business objectives
3. Identify potential problems and suggest prompt solutions
4. Identify and understand both the employees and the business needs and drive the necessary capability interventions

Training & Onboarding of New Agents

1. Assist with the onboarding and training process of new Sales Representatives, TLs and sales agents.
2. Maintain documentation on sales processes, policies, and provide relevant sales training materials to assist with onboarding new sales talent
3. Identify potential skill gaps of the field sales team, train to bridge gap, and monitor impact on performance Joined Up

Business Planning

1. Supports in the development of Sales plans by Team Lead, Channel, Product Type.
2. Supports the quarterly activity planning cycle effectiveness
3. Ensures that the marketing activity execution/activation calendar, is optimized in line with field sales capacity and capability
4. Leads the in-field execution/activation, monitoring & reporting of the relevant Sales & category/portfolio growth drivers.
5. Also supports the broader sales team to execute brilliantly against them at maximum scale

At EEA, we have high expectations for our managers. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

• • Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
  • Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness. – Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
  • Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
  • Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Knowledge and skills

Experience :

1. 2-3 years experience working with grassroots Sales teams
2. Experience managing a CRM tool
3. Proficiency in Word, Excel, and PowerPoint
4. Strong Leadership and People Development Skills
5. Great Analytical skills
6. Excellent written & verbal communication skills
7. Demonstrated ability to handle multiple tasks and assignments simultaneously
8. Superior Communication / Presentation Skills
9. Conflict Management / Composure
10. Strong Planning & Organizational Skills 1
11. Persuasive / Sales Ability / Negotiations
12. Up to 70% travel required

Qualifications :

University degree in Business or a related field, MBA a plus Language(s): – English

• • Other local languages a plus

Technology :

• • Experience in technology required for the role

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Legal Entity: ENGIE