Job Details

Job Description

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Job Summary

The Physical Security function has responsibility for management of security operations, governance and risk management across Absa Bank Zambia, and ensures that security solutions are proportionate to business objectives and meet business risk appetite. The role will:
• Act as the country security operations and governance lead assistant with direct responsibility for maintaining mandatory security standards and operating procedures to deliver effective security risk management to protect Absa people, premises, moveable assets and reputation.

To assist the Security Manager with direct responsibility for maintaining mandatory security Policy and standards operating procedures to deliver effective security risk management to protect Absa people, premises, assets and reputation.

Job Description

Outputs:

Effective Team Management/Leadership

• Resources are appropriately and efficiently allocated to key areas of work and that priorities are always covered adequately
• Budgets are properly controlled and managed, to achieve best value for money.
• All training needs are identified and processed promptly and are undertaken at the appropriate time
• To maintain the Security Operations Manual up to date for use by all on site security personnel to cover duties, individual instructions for each post; attendance; use of security equipment; dress standard; training etc.
• Initiate all National Vetting security clearances and maintain appropriate records.
• Undertaking various tasks in accordance with the ‘Mandatory Requirements’ of the Security Policy Framework Document, including undertaking; security surveys, security risk assessments, drafting relevant policies and procedures and compiling security reports.
• Represent Security on any relevant project workgroups and project boards

Security Risk Profile of Premises

• Ensure that all Security Risk Assessments (SRAs) are conducted and completed in a timely and proficient manner for premises, hotels, residences and events.
• Track, follow-up and close outstanding recommendations as per Security Risk Assessment remedial action data.
• Manage the maintenance schedule for the security systems across the premises network, ensuring that the equipment has continuous functionality and resolve issues within the shortest period possible.

Budget

• Drawing up the annual security departmental STP and participate in the COO weekly/monthly/quarterly reviews on budget performance.
• Effectively manage and control the security budget and provide accurate information to management when required
• Prepare business cases in support of large expenditure/projects when required

Outputs:

Security Breaches/investigations

• Act as focal point for any investigations involving security; to prepare reports and note follow up action.
• Report any significant security breaches to management, undertake full investigation; recommend course of action in consultation with line Manager.

Monitoring and Control

• Identify and source national and regional crime statistics and ensure these are reported where the statistic is an attack on a competitor.
• Lead on the planning and execution of deliberate security operations across Absa, including, for example, pre-election security contingency planning, high profile events and visits of High-Risk Personnel.
• Manage all immediate action response to rapid escalation security operations.
• Produce travel advisories and the coordination and management of travel restrictions

Disaster Recovery

• Participate in the role of Incident Manager during any incidents and emergencies.
• Ensure that all business recovery/contingency plans and/or procedures held within the security control rooms are always kept up to date
• Be on call on a 24 hours x 7 days basis for any emergencies occurring in Absa
• Undertake the security lead role in the Major Incident Team.

Training

• Ensure that the appropriate level of training is provided for all security staff on disasters; fire and bomb procedures; use of technical equipment and routine security duties. Ensure that knowledge is tested several times per year
• Maintain the security team training plans for all security staff, Absa staff, third parties and customers.

Outputs:

Strategic Relationship Management for security function in the business:

• Attend monthly or quarterly Regional / Country banking association risk management forums.
• Establish and maintain relationships with law enforcement and intelligence establishments in country.
• Manage relationships with third party security and maintenance service providers, including Strategic outsourced services e.g. cash centres, and conduct quarterly reviews of SLAs to ensure all KPIs are delivered within tolerance levels and address performance issues.

Manage service delivery excellence to business and key security stakeholders:

• Act as the security lead for the management of cross functional liaison and training including the development and use of formal engagement models and SLAs.  This should include but not be limited to the following internal stakeholders, Crisis Leadership, Premises, Corporate Affairs, various businesses etc.
• Support all budget management objectives set by the business and to identify cost saving initiatives.

Technical skills / Competencies

Technical Skills

• BSc/BA or equivalent combination of education and experience.
• Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels
• A sound working knowledge of security best practice and legislation affecting the security role
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
• IT skills with a working knowledge of Networks and a range of knowledge of electronic security systems.
• Sound judgement and decision-making skills, with a ‘hands on’, problem solving approach, able to remain calm under pressure and take control of incidents
• Experience of writing procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
• Ability to work as part of a team, as well as independently

Competencies

• Analytical
• Process Improvement
• Project Management
• Relationship/stakeholder Management
• Problem solving
• Risk management

Knowledge, Expertise and Experience

Essential

• Comprehensive professional experience, it is essential that the incumbent has a physical security orientated background, with extensive knowledge of the banking or cash management environment.
• Proven track record in the delivery of physical security operational planning, training and security services vendor engagement.
• Possess the ability to communicate effectively, orally and in writing to subordinate entities and to senior executives.
• Must have strong leadership and management skills especially in the areas of organisation, time management, innovation, motivation, cost effectiveness and diplomacy.
• Must be prepared to undertake travel in support of business needs.
• Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels

Preferred

• Good general awareness of the bank, its range of activities, the property portfolio, and the impact of different types of activity on space/location requirements edge of the bank’s products, services and policies
• Good understanding of the bank’s policies and procedures
• General understanding of the various security systems
• IT Networks

Education

Higher Diplomas: Services (Required)