Job Details

Job Description

Vacancy title:

Senior Customer Service Officer

[ Type: FULL TIME , Industry: Engineering Services , Category: Customer Service ]

Jobs at:

Dangote Industries Limited

Deadline of this Job:

Tuesday, April 30 2024

Duty Station:

Within Zambia , Ndola, South – Central Africa

JOB DETAILS:

Description

The Senior Customer Service Officer will play a key role in providing excellent customer service support to Dangote Cement customers. They will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have strong communication and problem-solving skills, as well as a dedication to delivering exceptional customer service.

Responsibilities

• Handle customer inquiries and provide information about products and services
• Resolve customer complaints and issues in a timely and satisfactory manner
• Ensure customer satisfaction and maintain positive customer relationships
• Escalate complex issues to the appropriate department for resolution
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to improve customer service processes and procedures
• Monitor customer feedback and identify areas for improvement
• Stay updated on company products and services to provide accurate information to customers
• Assist in training and mentoring junior customer service officers

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Description

The Senior Customer Service Officer will play a key role in providing excellent customer service support to Dangote Cement customers. They will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have strong communication and problem-solving skills, as well as a dedication to delivering exceptional customer service.

Responsibilities

• Handle customer inquiries and provide information about products and services
• Resolve customer complaints and issues in a timely and satisfactory manner
• Ensure customer satisfaction and maintain positive customer relationships
• Escalate complex issues to the appropriate department for resolution
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to improve customer service processes and procedures
• Monitor customer feedback and identify areas for improvement
• Stay updated on company products and services to provide accurate information to customers
• Assist in training and mentoring junior customer service officers

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Minimum of 8 years of experience in customer service
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to handle and resolve customer complaints
• Proficiency in MS Office
• Experience in the manufacturing or construction industry is a plus
• Customer service certification is preferred

Benefits

• Medical Insurance Cover
• In-House Pension Scheme
• Quarterly Production Bonus
• Life Assurance

Work Hours: 8

Experience in Months: 96

Level of Education: Bachelor Degree

Interested candidates should send their CVs