Job Details

Refreshingly understated, contemporary, and simple. Wheter you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.

Job Purpose:

Be responsible for internal and external events for Avani Victoria Falls Resort and Royal Livingstone hotel by Anantara.

Main Responsibilities:

• Ensure that all group bookings are confirmed within the correct time frame and that deposits are requested, and pro-forma invoices timeously forwarded to clients.   Submit areas of concern to the Hotel Manager.
• Ensure that all details for Group Files are accurate and complete are and timeously handed to Front Office.
• To ensure that the correct market codes are being used for groups. Cross check against arrivals report.
• To meet conference/group organizers on arrival & departure and to actively meet with conference/group organizers during groups stay to ensure smooth running of the group.
• To liaise with relevant departments prior to the important flow of events.
• Supervising of G&C Coordinators.
• Have a thorough knowledge of room types, banqueting rooms, menus, beverage lists, rates, allocations and future availability.
• Have a thorough knowledge of deposits, payment and cancellation policies and procedures.
• Be familiar with all packages directed at conference and tour operator markets.
• Ensure that each group receives the appropriate contract. Ensure that the contracts are returned signed as per the specified dates. Ensure that all follow-ups and deposits are timeously received.
• To assist and participate in all Front Office, Sales & Marketing & Food & Beverage communication meetings in order to discuss any new changes and practices taking place and discuss any problems or suggestions in the department.
• Complete the month end group report by the 5th of every month.
• Ensure that the weekly group report is up to date and communicated with the relevant teams regularly.
• Conducting on – going training for the team.
• Manage the day to day challenges that may occur and provide solutions to the team.

Minimum Diploma in Marketing or Business Administration related filed.

Full grade 12 school certificate

• A minimum of five years’ experience in marketing communication, events management, or brand management.
• Experience as an event organizer provides an added advantage.
• Experience with opera is a must.
• Skilled in English communication, adept at presentation abilities, and proficient in computer use and customer centric.

CV with the email addresses and mobile numbers of three traceable references.

Closing date: 8th November 2024