field service technician on-site job

*Job Title:* Field Service Technician – On-Site

*Reports to:* Field Service Manager

*Location:* Various customer sites (local and/or national travel)

*Job Summary:*

Install, maintain, repair, and troubleshoot equipment/systems at customer sites. Provide exceptional customer service, ensuring timely resolution of technical issues.

*Key Responsibilities:*

*Pre-Installation and Installation:*

1. Review site requirements and equipment specifications.
2. Conduct site surveys to determine installation feasibility.
3. Install equipment, ensuring compliance with manufacturer instructions and industry standards.

*Maintenance and Repair:*

1. Perform routine maintenance, inspections, and troubleshooting.
2. Diagnose and repair faults, replacing parts as needed.
3. Conduct preventive maintenance to minimize downtime.

*Troubleshooting and Resolution:*

1. Identify and resolve technical issues promptly.
2. Collaborate with customers to understand problems and provide solutions.
3. Escalate complex issues to senior technicians or technical support.

*Customer Service:*

1. Provide excellent customer service, ensuring satisfaction.
2. Communicate technical information clearly and professionally.
3. Build strong customer relationships.

*Documentation and Administration:*

1. Complete service reports, maintenance records, and other documentation.
2. Manage inventory, ordering parts and materials as needed.
3. Comply with company policies, procedures, and safety protocols.

*Safety and Quality:*

1. Adhere to safety procedures, regulations, and industry standards.
2. Ensure quality workmanship, meeting company and industry standards.

*Travel and Flexibility:*

1. Travel to customer sites, potentially nationwide.
2. Flexible scheduling, including evenings, weekends, or holidays.

*Requirements:*

1. Technical certification or degree in relevant field (e.g., electronics, mechanical).
2. 5+ years of field service experience.
3. Strong troubleshooting and problem-solving skills.
4. Excellent communication and customer service skills.
5. Ability to work independently and as part of a team.
6. Valid driver’s license and clean driving record.
7. Physical ability to lift, carry, and work in confined spaces.

*Preferred Qualifications:*

1. Industry-specific certifications (e.g.,H.E.R. or HVAC, industrial equipment).
2. Experience with CRM software and service diagnoses management tools.
3. Knowledge of networking protocols and communication systems.

*Working Conditions:*

1. Varied environments, including construction sites, factories, and offices.
2. Exposure to varying temperatures, noise levels, and hazardous materials.
3. Physical demands, including lifting, bending, and climbing.

*Salary and Benefits:*

– Competitive salary
– Overtime opportunities

*How to Apply:*

[Email [email protected]]

looking forward to your application and joining our BKALM EQUIPMENT Team .