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Job Description
To provide specialist high level technical advice, high level problem resolution of complex problems, system security and policy implementation monitoring
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Contribute to cost efficiencies through responsible utilisation of work-related resources
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Manage system enhancements to improve efficiencies
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Resolve IT Help Desk Query and Fault incidents and develop new approaches in the light of changing business circumstances
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Provide second level standby and complex problem resolution by interfacing with vendor support to resolve complex application and system configurations
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Identify and utilise opportunities to assess and improve own performance
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Report on transactional and process activities within set guidelines to provide timely information for decision making
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Ensure operational excellence through the delivery of work processes according to defined quality standards
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Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
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Deliver customer service through adherence to quality service standards
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
25/11/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
