Job Details

Job Description

Description:

Job Purpose

The Senior Sales Executive’s primary responsibility will be to sell the diverse lineup of Commercial Trucks & Forklifts, demonstrating their unmatched quality and performance to potential clients. Play a pivotal role in establishing and nurturing customer relationships, meeting and exceeding sales targets, and collaborating with various teams across the business.

Summary of Key Responsibilities:

• Work with existing accounts to grow revenue and market share in national markets
• Ensure all work is performed according to approved procedures, standards, and specifications for sales objectives
• Remain abreast of the truck and forklift markets and competition to provide comprehensive market intelligence to Management to support decision-making.
• May work in a team approach and assist commissioned sales positions with territory management and communication
• Provide input into the planning of sales targets for Trucks and Forklift brands, growth and profitability targets, and targets for customer interaction.
• Participate in both training activities both locally, in the field and occasionally at the headquarters in Lusaka
• Work within various departments within the branch to understand their function and objectives with particular focus on activities related to the position for which they are training
• Ensure creation and utilisation of point-of-sale material to be used in interacting with all prospect and existing customers, and the market in general.
• Develop and maintain customer business relationships through cold calling, telephone prospecting, direct mailers, line cards/fliers
• Assist both retail and wholesale customers with their heavy duty truck parts questions and needs, either in person, via the telephone, or through online ordering
• Hold Sales Meetings and monthly 1-2-1 review meetings to include discussion on prospects, activity, quotes, conversion rates
• Interact with all decisionmakers and influencers at all customers and ensure offer and proposal is in line with customer needs and expectations, which must be clearly clarified
• Ensure high customer satisfaction through frequent customer contact throughout the lifecycle of the vehicles sold to ensure an above average experience with the brand and Company
• Support the establishment of marketing communication plans (internal and external) that will ensure awareness and recognition of Company’s ’s involvement in Equipment business in general.
• Proper Expense Control and adherence to company policies applicable to laptops, mobile phones, use of company vehicles, etc.
• Maximise retention of customer’s vehicles for servicing and parts purchases.
• Managing and growing a customer base to achieve sales targets through strategic sales and marketing efforts, regular customer reviews and proactive measures.
• Ability to adapt or amend strategy depending on market conditions and changes to Trucks product and services.
• Contribute to the region’s requirements to proactively manage cost and credit control in order to maximise the opportunity to grow profit.

Required Skills and Competencies

• Excellent Communications Skills
• A confident communicator.
• Excellent Negotiating Skills
• Excellent Influencing skills with the ability and confidence to convert enquiries to sales.
• Excellent customer management skills to build long lasting relationships.
• Professionalism, with a commitment to adhering to process and procedure.
• Be proficient in Microsoft Office.
• Passion and enthusiasm to deliver excellent customer service.
• Attention to detail

Primary Areas of Accountability: